Medical Receptionist

Mensana Center provides psychiatric services to individuals of all ages, helping them achieve emotional well-being and a higher quality of life. Our team of board-certified psychiatrists, nurse practitioners, therapists, and support staff collaborate to create individualized treatment plans that address each patient's unique needs. **Job Summary:** The Receptionist serves as the first point of contact for patients, assists clinical staff, and helps maintain efficient and organized workflows. **Key Responsibilities:** ***Patient Care and Administrative Support*** · Greet and check in patients in a courteous and supportive manner · Address patient inquiries in person, over the phone, or via secure messaging · Manage patient intake, consent, and HIPPA forms · Collect patient balances for in-person payments · Open and close the clinic, including securing the facility and assisting with preparing the front office for daily operations ***Scheduling and Communication*** · Answer incoming phone calls and respond or triage calls effectively · Maintain a detailed call log including caller information, the reason for call, and action items required · Ensure the call log is followed up in a timely manner · Schedule and confirm patient appointments, follow-ups and virtual visits · Maintain and update provider appointment calendars, ensuring optimal scheduling for providers · Communicate with patients regarding appointment reminders, follow-up instructions, virtual office access links, and general inquiries ***Clinical Support*** · Assist providers with organizing and distributing medication samples · Communicate with pharmacies regarding prescription refills, clarifications, and prior authorizations · Scan and upload documents to patient charts · Obtain biological specimens from patients · Facilitate pickup/delivery of specimen results and update patient information in the diagnostic company platform · Communicate patient concerns and schedule updates to clinical staff promptly · Assist with ad-hoc requests and special projects as assigned to support the overall mission, goals, and values of the clinic **Qualifications:** · 2+ years of experience in a medical or behavioral health setting · Strong communication, organizational, and multitasking skills · Proficiency with EHR software (Practice Fusion), Microsoft Office, and Google Workspace · Ability to work with diverse populations and manage sensitive and confidential situations with professionalism and empathy · Familiarity with HIPAA and confidentiality practices **Physical Requirements:** This position primarily operates in an office environment. The role requires the ability to sit for extended periods, use a computer and other standard office equipment, and occasionally lift or move items up to 10–15 pounds. Some walking, bending, and standing may be required. **Compensation and Benefits:** · $24/hour · Paid time off (vacation, sick leave, and holidays as outlined in the company handbook) · Health insurance assistance (as outlined in the company handbook)