Medical Receptionist

## Company Description Integrated Dermatology Group is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at IDG is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists. Our busy Dermatology practice is looking for a Medical Receptionist to join our team! ## Job Description - Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts - Scheduling appointments in person or by telephone - Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays - Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area - Ensures availability of treatment information by filing and retrieving patient records - Maintains patient accounts by obtaining, recording, and updating personal and financial information - Coordinates with Insurance companies, referring medical offices and Pathology Labs - Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information - Maintains operations by following policies and procedures, reporting needed changes - Contributes to team effort by accomplishing related results as needed - Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered - Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed - Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients - Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow - Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management ## Qualifications - Eagerness to learn and adapt to new processes and systems - Strong ability to collaborate effectively within a team environment - Proactive problem-solving skills with the ability to take initiative - Highly detail-oriented with a focus on accuracy and quality - Exceptional customer service and phone etiquette - Ability to maintain effective and organized systems to ensure timely patient flow - Excellent computer skills **Job Type:** - Monday-Thursdays: 7:45am-5:00pm and some Fridays. **Experience:** - Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred) - EMR experience (preferred) - Dermatology experience (preferred) **Education:** - High school diploma or equivalent (required) **Pay:** - Compensation begins at $20.00 per hour, with opportunities for merit-based increases through annual performance reviews. ## Additional Information All your information will be kept confidential according to EEO guidelines.