Medical Receptionist FT Call Center

**Summary** Operates PBX or multiline telephone Cisco/Finesse phone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties. **Essential Duties and Responsibilities** include the following. Other duties may be assigned. - Answers incoming telephone calls, determines purpose of callers. - Focuses on First Resolution - Working in Call Center environment - Schedules appointments for family practice providers. - Create telephone encounter for Specialty offices. - Refill Request for family practice providers, within proper criteria. - Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. - Answers questions about organization and provides callers with address, directions, and other information. - Maintains virtual fax, sends faxes, and retrieves and routes incoming faxes. - Clinic front desk duties when needed, patient check in/out, collect copays - Handle provider letters mailed to patients **Education and/or Experience** High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. **Other Skills and Abilities** Ability to speak fluent Spanish preferred