Medical Phone Operator

Location: Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication. The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow. This is a full-time, day shift position with no weekends and paid holidays off. Schedule & Benefits - Monday–Friday - Day shift only - No weekends - Paid holidays - Health insurance - Dental insurance - Paid time off - Paid sick leave - 401(k) with company match - Life insurance - AD&D insurance - Flexible spending account (FSA) - Free parking - Competitive pay - Supportive team environment Responsibilities - Answer incoming patient calls promptly and professionally - Schedule appointments and assist with patient inquiries - Route calls to appropriate departments and clinical staff - Provide accurate information regarding appointments, messages, and office procedures - Maintain professionalism and excellent customer service at all times - Document patient communication accurately - Collaborate with team members to improve patient experience and workflow efficiency - Assist with general front-office communication tasks as needed Qualifications - Previous customer service or healthcare experience preferred - Strong verbal and written communication skills - Excellent phone etiquette and interpersonal skills - Ability to multitask in a fast-paced medical office environment - Basic computer and Microsoft Office skills required - Positive attitude and willingness to learn - Ability to work effectively in a team setting Work Location Fairhope, Alabama – Thomas Hospital Campus