Medical Office Specialist II-BRFMC

## Description JOB PURPOSE OR MISSION: Performs multiple administrative and clerical duties within a clinic setting. PERFORMANCE CRITERIA CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job. PERFORMANCE STANDARDS: • Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community. • Takes initiative in living our Everyday Excellence values and vital signs. • Takes initiative in identifying customer needs before the customer asks. • Participates in teamwork willingly and with enthusiasm. • Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care. • Keeps customers informed, answers customer questions and anticipates information needs of customers. CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines. PERFORMANCE STANDARDS • Practices diligence in fulfilling the regulatory and legal requirements of the position and department. • Maintains accurate and reliable patient/organizational records. • Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts. CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives. PERFORMANCE STANDARDS • Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high. • Adheres to high moral principles of honesty, loyalty, sincerity, and fairness. • Upholds the ethical standards of the organization. CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance. PERFORMANCE STANDARDS • Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations. • Initiates or redesigns to continuously improve work processes. • Contributes ideas and suggestions to improve approaches to work processes. • Willingly participates in organization and/or department quality initiatives. CRITERIA E: Cost Management - Employee demonstrates effective cost management practices. PERFORMANCE STANDARDS • Effectively manages time and resources • Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial. • Consistently looks for and uses resource saving processes. CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices. PERFORMANCE STANDARDS • Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety. • Employee proactively reports errors, potential errors, injuries or potential injuries. • Employee demonstrates departmental specific patient and employee safety standards at all times. • Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans. JOB FUNCTIONS ESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Answers telephone, greets visitors and schedules appointments. PERFORMANCE STANDARDS: • Courteously and professionally greets guests/answers phone calls and handles appropriately according to clinic protocols. • Maintains master scheduling program for all areas and makes appointment schedules for all patients, via computer system according to established procedures. • Coordinates transportation needs of patients as needed. • Coordinates insurance coverage with patients, insurance company, and Business Office as indicated. • Communicates special patient needs to appropriate staff. 2. Enters patient charges, comp…