Medical Office Receptionist

## Description ## Hello, we are Family Medical Specialties! Join our team of dedicated individuals who support patients and provide them with high-quality and specialized care. As our Medical Office Receptionist, you will be answering phones, responsible for welcoming patients and visitors to our clinic, scheduling appointments, and maintaining records and accounts. The vital steps needed to make sure our patients are set up to receive the highest quality of care. This position is perfect for all levels of experience. Whether you have limited experience and are looking for an entry level career opportunity with growth options, or if you have years of industry experience supporting medical clinics as a front office staff. Our goal is to find the perfect individual to join our team. ### How This Role Makes an Impact: - Applying your personable and communication skills, you will experience rewarding interactions with patients. - You will serve as the first touchpoint for visitors and patients to make sure they will have a pleasant and efficient experience at our clinic. - Utilizing your resources and supportive team, you will solve problems, multitask, and provide support that will result in invaluable community health efforts. ### What It’s Like Working at ruralMED and the EDN Team: - You will work alongside a tight-knit team driven and dedicated to making sure patients receive the highest-quality of specialized and personable care. - Personal and professional growth opportunities are encouraged, and employee engagement is not just a measurement, it is a valuable tool. - Our core values are not only motivational, but they are also the standard for how we conduct and take pride in our work. **POSITION SUMMARY:** The Medical Office Receptionist is responsible for answering phones, greeting patients and visitors, scheduling appointments in a professional and timely manner. They are also responsible for maintaining records and accounts, in accordance with local, state, and federal regulations. The Medical Office Receptionist is responsible to adhere to the philosophy, goals, and objectives of Family Medical Specialties. **Education and/or Experience:** • High school diploma or GED required. **General Requirements/Job Duties:** To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required: 1. Adhere to the Family Medical Specialties mission, vision, and values 2. Welcome and greet all patients and visitors, in person or on the telephone; answering or referring inquiries 3. Register patients, complete medical reports and insurance related forms 4. Maintain patient accounts by obtaining, recording, and updating personal and financial information 5. Ensure availability of treatment information by filing and retrieving patient records 6. Access patients charts checking to see if they need labs or diagnostics prior to being brought back 7. Move orders to present appointment in EHR 8. Keep patient appointments on schedule by notifying provider of patient arrivals, reviewing service delivery compared to schedule, and reminding provider of service delays 9. Comply with Family Medical Specialties Code of Conduct 10. Comply with procedures, regulations, and rules in maintaining medical records 11. Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone 12. Explain policies to patients as necessary 13. Comfort patients by anticipating patient anxieties; answering patient questions; maintaining the reception area 14. Maintain business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplie…