Medical New Patient Scheduler

**At Ironwood, care is personal—and so is our team culture. Our Central Business Office is looking for a detail-oriented and patient focused New Patient Scheduler/Operator to serve as a vital first point of contact for our patients.** **Position Summary:** Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed. **What You’ll Do:** - Serve as a primary contact for incoming patient and referral calls - Schedule new patient appointments accurately and efficiently - Collect and verify demographic and insurance information - Request, track, and follow up on medical records prior to appointments - Monitor fax servers, voicemails, and patient call-back queues - Send new patient paperwork promptly (mail/email) - Maintain and update patient data using Excel logs and internal systems - Coordinate pre-appointment preparation with clinical teams - Communicate daily with physicians regarding scheduling needs - Support overall office operations with additional administrative duties **What We’re Looking For:** - **1–2 years of medical office experience required** - Strong customer service and communication skills - Excellent attention to detail and organizational abilities - Ability to multitask in a fast-paced environment - Comfortable working with computers, EMRs, and Microsoft Office (Word, Excel) - Ability to maintain confidentiality and adhere to HIPAA guidelines - Positive, team-oriented attitude and professional demeanor **Preferred Qualifications:** - Medical oncology experience - Knowledge of insurance processes and coverage verification - Familiarity with healthcare regulations and compliance standards - Understanding of chemotherapy drugs and related supplies - Bilingual communication skills **Why Join Us?** - We are the largest patient-focused cancer provider in the valley! - Make a meaningful impact in the lives of patients facing cancer and other conditions - Enjoy a collaborative, respectful, and growth-focused work environment - Access to full health benefits and retirement plans - Equal Opportunity Employer **Ready to make a difference?** - Apply today and become a vital part of a team that’s changing lives—one patient at a time. - Learn more at [www.ironwoodcrc.com](http://www.ironwoodcrc.com/)