Medical Concierge Coordinator

## **Title:** Medical Concierge Coordinator **Job Type:** Regular ## **Company:** Roswell Park Comprehensive Cancer Center ## **Department:** Concierge Services ## **Time Type:** Full time ## **Weekly Hours:** 40 ## FTE: 1 ## **Shift:** First Shift (United States of America) ## **Summary:** About the Role As a Medical Concierge Coordinator, you will play an important role in helping patients navigate their care journey at Roswell Park. From the moment a referral is received, you will help ensure patients have the information, appointments, and support they need to access care quickly and smoothly. This position is ideal for someone who is compassionate, highly organized, and enjoys connecting people with the resources they need. You will work closely with patients, clinical teams, scheduling staff, leadership, and other departments to coordinate care and create a positive experience for every patient and family. Starting salary: $59,994 annually What You'll Do In this role, you will: Serve as a central point of contact for patient referrals received through the Concierge Office Help assess and respond to patient needs, ensuring concerns are addressed promptly and appropriately Coordinate appointments and care plans with clinics and the New Patient Scheduling team Facilitate medical record collection and review to support appointment scheduling Assist international patients with appointment coordination and communication regarding self-pay processes Collaborate with physicians, clinical teams, leadership, development staff, and other departments to ensure a seamless patient experience Support patients and families with clear communication throughout the scheduling and referral process Help remove barriers to care by connecting patients with the right resources and services What You'll Bring You'll be successful in this role if you: Have experience coordinating patient appointments, referrals, or medical records Are highly organized and can manage multiple priorities at once Communicate clearly, professionally, and compassionately Enjoy working with people from diverse backgrounds and cultures Can build strong relationships across departments and teams Have strong problem-solving skills and attention to detail Remain calm and adaptable in a fast-paced healthcare environment Are committed to delivering an exceptional patient experience Experience working with international patients, scheduling processes, or self-pay coordination is a plus. Why You'll Love Working Here At Roswell Park, every employee contributes to something bigger than themselves. Our team is united by a mission to improve lives through world-class patient care, groundbreaking research, and innovation in cancer treatment. Roswell Park's mission is to eliminate cancer's grip on humanity through personalized care, discovery, and the healing power of hope. When you join Roswell Park, you'll find: Meaningful work that directly impacts patients and families A collaborative and supportive team environment Opportunities to learn, grow, and advance your career A culture built on compassion, innovation, and excellence The chance to be part of one of the nation's leading cancer centers, with a long history of pioneering cancer research and care. If you're passionate about helping others and thrive in a role where organization, communication, and compassion make a difference every day, we'd love to hear from you. ## **Qualifications:** Minimum Qualifications 1. Bachelor’s degree and the equivalent of two (2) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment; or 2. Associate’s degree and the equivalent of four (4) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment; or 3. High School Diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time experience as a Patient Access Repres…