Medical Clinics Registration Specialist II

## Overview This position is eligible for a $1/ hour differential. **QUALIFICATIONS:** **EDUCATION and/or EXPERIENCE** High school degree, plus a minimum of three years of responsible business experience, preferably in a public relations, healthcare setting, or other professional setting. - We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our [Benefits Guide](https://public.sharepoint.hrrmc.net/EmployeeBenefits/SiteAssets/SitePages/Home/HRRMC%20Benefits%20Guide%202026-2027.pdf "Benefits Guide ") **Ready to join our team? Explore current openings and apply today at [HRRMC Careers](https://www.hrrmc.com/careers/). Start your journey toward a rewarding career and an adventurous life in our beautiful mountain community!** Employment offers are contingent upon successfully fulfilling all pre-employment requirements, including a background check, drug screening, and verification of current immunizations. ## Description **Join Our Team as a Medical Clinics Registration Specialist II HRRMC!** **This position will be located at our South Park Health Center in South Park CO.** Are you passionate about delivering outstanding customer service while ensuring accurate and efficient patient registration? At Heart of the Rockies Regional Medical Center (HRRMC), we're looking for a **Medical Clinics Registration Specialist II** to be the welcoming face of our medical practices, helping patients navigate their healthcare journey with professionalism and compassion. **Discover Your Career in the Heart of the Rockies!** At **Heart of the Rockies Regional Medical Center (HRRMC)**, we’re more than just a healthcare facility—we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state-of-the-art medical services, including emergency care, surgery, imaging, and much more. Our mission is clear: to provide **high-quality, patient-centered care** while fostering the well-being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members. ## Requirements ### **Key Responsibilities** **Exceptional Customer Service:** - Greet patients, visitors, physicians, and staff promptly and professionally. - Deliver exemplary service using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles, inspiring confidence and promoting a positive image of HRRMC. - Manage multiple interactions seamlessly and handle emergencies with calm professionalism. - Stay informed about practice schedules, services, and provider information to assist patients effectively. - Takes the initial de-escalation training and a refresher training at least yearly or as assigned by management. **\* Accurate and Efficient Registration:** - Maintain a minimum of 95% registration accuracy, ensuring patient information is entered correctly and consistently. - Complete patient registrations swiftly (within 5 minutes on average) to optimize patient flow. - Verify and update demographics, insurance, and primary care physician details during every encounter. - Confirm insurance eligibility and tactfully collect copays or deposits at the time of service. **\* Comprehensive Documentation:** - Obtain and verify patient identification, including photo ID and insurance cards. - Educate patients about the value of the patient portal and assist with account setup. - Provide required documentation such as the Patient Privacy Statement and Bill of Rights. - Gather necessary consents, including treatment authorization and communication preferences. - Is cross-trained and competent to work check in in all medical specialties ### **Why HRRMC?** - **Be Part of a Dynamic Team:** Collaborate with healthcare professionals dedicated to providing exceptional care. - **Build You…