Medical Certification Program Manager

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. [**Learn more about Louisiana Department of Health**](https://ldh.la.gov/) **Help shape the future of healthcare regulation in Louisiana.** This leadership role provides the opportunity to oversee complex statewide regulatory programs, serve as a subject matter expert on state and federal healthcare requirements, and ensure fair, timely resolution of disputes that protect providers, patients, and the public. A current Louisiana license in a health services field, health regulation field, or social services field plus four years of experience as a licensed practitioner in hospital or nursing home administration, health services, health regulation, or social services; OR A bachelor's degree plus four years of experience in hospital or nursing home administration, health services, health regulation, or social services; OR A master's degree in a health services field, health regulation field, or a social services field plus three years of experience in hospital or nursing home administration, health services, health regulation, or social services. The official job specifications for this role, as defined by the State Civil Service, can be found [here](https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=163950). Job Duties: - Direct and oversee the Informal Dispute Resolution (IDR), Administrative Sanction Reconsideration, and Informal Hearing processes, ensuring timely and consistent case management. - Review and evaluate requests for dispute resolution, assign cases, communicate final determinations, and maintain records of program outcomes and performance. - Interpret and apply state and federal laws, regulations, and policies while providing guidance to healthcare providers, clients, and program stakeholders. - Collaborate with the Office of Legal Counsel on regulatory matters, legislative interpretation, and court proceedings, including providing testimony to support departmental actions. - Develop, implement, and maintain administrative plans, policies, and procedures to ensure compliance with state and federal requirements. - Design, develop, and deliver statewide training programs and educational materials to support staff development, policy implementation, and regulatory compliance. - Assess organizational training needs, evaluate training effectiveness, and collaborate with statewide leadership to implement continuous process improvements and workforce development initiatives. Position-Specific Details:**Location:** Office of Secretary / Health Standards / East Baton Rouge Parish **Appointment Type:** This position will be filled as a Probationary appointment **Cost Center:** 3071040205 **Position Number(s):** 50414263 How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. **\*** Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. **For information on how to check your application status and understand status updates, please click** [**HERE**](https://ldh.la.gov/assets/docs/hr/Forreferenceonly/LDH-Application-Status-Guide-4.2026.pdf)**.** Contact Information: Shambrielle Pooler [Shambrielle.Pooler@la.gov](mailto:Staff.Email@la.…