Medical Billing Assistant Supervisor

## Description Position Summary The Mental Health / Medical Billing Supervisor oversees the agency’s third-party billing and reimbursement processes to ensure accurate billing, timely reimbursement, and excellent customer service. This role provides leadership and supervision to the authorization and billing team, partners closely with the Revenue Cycle Manager, and ensures consistent training and adherence to billing and authorization standards across the agency. **This role is primarily onsite, with limited hybrid opportunities based on operational needs and performance.** Responsibilities Third-Party Billing & Reimbursement (40%) - The Billing Assistant Supervisor leads and supports billing and reimbursement operations, including: - Develop, implement, and maintain billing processes and internal controls to ensure accurate, timely billing and payment cycles, including quality assurance (QA) and credentialing procedures - Collaborate closely with the Revenue Cycle Manager to oversee billing, authorization, and reimbursement workflows - Supervise and answer day-to-day questions regarding insurance eligibility verification, authorizations, credentialing, third-party and client billing, payment posting, and QA processes; provide backup support as needed - Maintain current knowledge of healthcare billing rules, regulations, and CPT coding requirements - Establish and maintain effective working relationships with insurance payers and follow up on claims, authorization issues, and contract-related concerns as needed - Identify billing trends, issues, or risks and proactively escalate concerns to the Revenue Cycle Manager with recommended solutions - Develop and implement strategies to reduce large or aging accounts receivable balances - Complete and/or monitor weekly and monthly QA processes, including but not limited to service approvals, assigned QA reports, and billing entries, to ensure claims are submitted accurately and on time - Partner with clinicians and program support staff to correct service entries and resolve documentation or billing discrepancies - Work with the billing team to complete manual adjustments and write-offs, as appropriate - Help with Payer Set up (new payer adds, etc)- includes updating related documentation - Assist in Project management and implementation Billing Training & Documentation Management (30%) In partnership with the Revenue Cycle Manager and Billing Supervisor the Billing Assistant Supervisor will: - Train new clinicians and clinical support staff across the agency on billing procedures, requirements, and systems as requested. - Maintain and update billing-related documentation, workflows, and resources on SharePoint - Coordinate and deliver ongoing training related to billing processes, system updates, and procedural changes - Update billing department and program support procedures and ensure staff are trained on new or revised practices - Support management of user access to accounts/websites as requested - Ensure any updates to current policies and procedures are shared and trained on. - Maintain processes to ensure compliance with contract items and insurance requirements Supervision of Billing Staff (30%) The Billing Assistant Supervisor provides day-to-day leadership and supervision of the billing and accounts receivable team, including: - Supervise either front or back end team members - Provide regular supervision, coaching, and support to billing and accounts receivable staff - Assign and prioritize work to ensure coverage, accuracy, and efficiency - Conduct performance evaluations and initiate corrective action when necessary - Support team meetings focused on training, engagement, and process improvement - Conduct regular one-on-one meetings and account quality reviews - Coordinate vacation coverage and staffing for open positions - Monitor productivity, prepare reporting, and support team planning and workload distribution - Cross-Functional & Agency Collaboration - Support…