Medical Assistant, Research Assistant

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. 📍 Location: San Juan, PR | 🏥 Site Name: CMR Center | 🕒 Full-Time | 🧪 Clinical Research We’re seeking a Medical Assistant for our clinical research site located in San Juan, PR. This role is ideal for someone with direct patient care experience who is eager to grow in clinical research and support high-quality study execution. The Research Assistant/Medical Assistant will work closely with Clinical Research Coordinators, investigators, study nurses, sponsors, and participants to assist with study preparation, participant visits, data entry, specimen handling, and general clinical research operations. This position requires strong organization, professionalism, attention to detail, and the ability to follow study protocols and Good Clinical Practice guidelines. Type: Regular Full-time Employee Schedule: Mondays through Fridays, 8:00am - 5:00pm Location: Onsite in San Juan, PR (no capabilities for remote or hybrid work) Benefits: Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more. 💼 What We Offer Competitive pay + annual performance incentives Medical, dental, and vision insurance 401(k) plan with company match Paid time off (PTO) and company holidays A mission-driven culture focused on advancing medicine and improving patient outcomes 🚀 Why Join Us? You’ll be part of a growing, mission-driven organization that values its people. At our core, we’re committed to bringing innovative medical treatments to patients faster—while creating an environment where employees thrive. If you’re passionate about clinical research and ready to make a difference, we’d love to hear from you. Responsibilities: Study Preparation and Coordination Prepare and maintain study documents, including source charts, study binders, regulatory binders, laboratory kits, and participant materials. Schedule and confirm participant appointments, including ancillary visits such as diagnostic imaging, vendor-related services, laboratory visits, and follow-up assessments. Review and understand study protocols, inclusion and exclusion criteria, visit schedules, and study-specific requirements. Support compliance with FDA, Sponsor, IRB, and Good Clinical Practice guidelines. Assist with participant recruitment by prescreening electronic medical records, following up on referrals, and coordinating outreach efforts. Help prepare for participant visits by ensuring required documents, supplies, kits, and equipment are ready. Participant Care and Interaction Provide professional, patient-focused support to study participants throughout the clinical trial process. Explain study visit procedures, answer general participant questions, and escalate clinical or protocol-related questions to the appropriate team member. Conduct study-related procedures as delegated and trained, including vital signs, ECGs, questionnaires, and other protocol-required assessments. Monitor participant diary completion and compliance with study instructions. Perform follow-up and reminder calls to support participant adherence to scheduled visits and study requirements. Assist with participant stipend tracking and processing. Laboratory and Specimen Handling Perform blood draws as trained and delegated. Process biological samples according to protocol and laboratory manual requirements. Prepare and ship specimens in accordance with study-specific procedures and applicable regulations…