Medical Assistant

**East Bay Community Action Program is hiring for a full-time Medical Assistant!** The Medical Assistant provides clinical and administrative support to providers in the day-to-day operation of the medical and behavioral health programs. This position interacts with patients, their families and members of the multidisciplinary team in a community health setting and assists providers and other clinical staff with assigned daily tasks to advance EBCAP's mission of providing comprehensive community healthcare services. ### Key Responsibilities **Patient Care and Clinical Support** - Greet patients, family members and visitors, respect their confidentiality and privacy, and assist in making the visit informative and comfortable - Perform initial assessments of patients including medical, social, and psychological history - Obtain vital signs such as blood pressure, temperature, pulse, weight and height of each assigned patient - Review and update with patient all allergies, medications, immunizations, medical and social history prior to visit with provider - Screen patient for appropriate information per EBCAP's policies and procedures (depression, anxiety, alcohol use, tobacco use, etc.) - Perform specialized testing including audiometry, Snellen eye chart testing, EKG testing, and in-house CLIA lab testing as ordered by medical provider **Administrative and Documentation** - Professionally answer phones and triage nurse or other clinical staff - Accurately and completely document patient contact and patient information in the electronic medical record (EMR) - Assist clinical staff with paperwork aspects of patient care including prior authorizations, referral tracking, lab tracking, and diagnostic testing tracking - Abstract lab tests and diagnostic reports into electronic medical record - Process lab specimens and complete appropriate lab forms **Care Coordination and Communication** - Communicate with internal and external providers/facilities to effectively coordinate healthcare across all specialties - Provide external specialist/facility with patient care summary before scheduled appointment and obtain specialist's recommendations after patient's visit - Participate in pre-visit planning and care coordination by reviewing medical charts before scheduled appointments - Obtain precertification for tests, procedures, treatments, and specialists for patients as needed **Program Support and Professional Development** - Participate in training for quality improvement, patient communication, clinical population management, and self-management support - Participate in staff meetings and contribute to discussions including concerns and suggestions to promote quality improvement - Assist other providers in the absence of assigned medical assistants and work in any specialty area or location as needed - Support specialized programs including Health Resources and Services Administration (HRSA) Health Disparities Collaborative ### Qualifications **Experience:** Prior experience or completion of a medical assistant internship **Education:** High School Diploma/equivalent and completion of medical assistant training from an accredited Medical Assistant Program **Certifications:** Basic Life Support certification required **Knowledge:** Agency personnel policies/procedures, medical office procedures and terminology, cultural sensitivity necessary to work with diverse patient and staff population **Preferred Qualifications** - Bilingual Portuguese or Spanish - Previous experience in community health center or federally qualified health center (FQHC) setting - Experience with electronic medical records (EMR) systems - Previous experience in integrated behavioral health and medical care models ### Benefits For Full-Time Employees Working 40 hours per week, EBCAP offers: • Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans • Supplemental vision insurance (Delta Dental) • Voluntary medical and dependent care f…