MDU IT Specialist

## Company Description **About Us:** McWane Ductile stands today as North America’s leading and most experienced ductile iron pipe manufacturer and supplier. Building iron strong utilities for generations since 1926, we are a family-owned company with a rich history and a vital role in securing the future of America’s water infrastructure for generations to come. ## Job Description Position Overview We are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility. The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical. Key Responsibilities End User Support - Provide exceptional in-person and remote support to end users - Troubleshoot and resolve hardware, software, printer, and network issues - Serve as the primary point of contact for IT-related service requests - Maintain high service levels and timely issue resolution Hardware & Systems Management - Procure, install, configure, upgrade, and maintain desktop and laptop computers - Install and maintain printers and peripheral devices - Install and support network hardware including switches - Perform routine maintenance and lifecycle management of IT equipment - Maintain inventory and tracking of IT assets Network & Infrastructure Support - Diagnose and resolve network connectivity issues across the facility - Monitor network performance, availability, and security - Assist with basic switch configuration and network troubleshooting Microsoft Environment Administration - Manage users, devices, and access in Active Directory - Support Microsoft 365 applications and services - Manage software licensing and ensure compliance Security & Systems - Support facility security systems including surveillance and access control - Follow and help enforce cybersecurity best practices Project & Vendor Coordination - Coordinate and direct third-party vendors and contractors on IT-related projects - Support system upgrades, rollouts, and improvement initiatives Documentation & Process - Document systems, configurations, and troubleshooting procedures - Maintain accurate records of incidents, changes, and IT assets - Contribute to process improvement and standardization - **Classification:** Exempt Position **Reports to:** IT Manager **Date:** 06/17/2026 **Work Environment:** Heavy Industrial Setting will occasionally work around molten metal in a loud environment. **Physical Demands:** Standing, bending, squatting, sitting, work that may involving lifting up to 50 lbs. **Position type and expected outs of work:** Full-time hours, work schedule is 8:00 AM – 5:00 PM, additional hours as needed and schedule subject to change. **Travel:** Some travel may be required. ## Qualifications Minimum Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience - 2+ years of experience in an IT support, help desk, or IT specialist role - Strong troubleshooting skills with Windows operating systems, hardware, and peripherals - Basic understanding of networking concepts (TCP/IP, switches, connectivity) Preferred Skills & Experience - Experience supporting IT in a manufacturing or industrial environment - Familiarity with Active Directory and Microsoft 365 - Experience supporting network infrastructure and IT security systems - Experience with IT ticketing systems and service management practices ## Additional Information All your information will be kept confidential according to EEO guidelines. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee fo…