Master Agent Manager

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We are looking for a Master Agent Manager to take ownership of the day-to-day leadership, strategic growth, and management of our master agent network. You will drive operational excellence and ensure our master agents deliver high-quality service across Burkina Faso. In this role, you'll; Manage a roll-out plan for master agents. Lead the master agent team to grow a sustainable master agent network. Lead and deliver all master agent projects. Work with the team to ensure master agents have all required supplies. Build a strong relationship with master agents. Ensure the master agents' network provides high-quality service. Overseeing the development of master agents and ensuring high-quality master agents. Providing management with feedback. Analyze the performance of the master agents' network and seek out improvement plans. Key details Location is primarily based in Ouagadougou, with the possibility for intermittent travel throughout Burkina Faso. Work authorization in Burkina Faso is required. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space. Requirements Speaking both French and Mooré fluently will be a great advantage; another local language is a plus. In-depth knowledge of our product and agent network, since the candidate will be required to explain the product to agents and other stakeholders. Strong ethics, integrity, and ability to negotiate. 5 years of experience in sales and stakeholder management. 5 years of experience in a similar role. You might be a good fit if you Are excessively detail-oriented and seek to achieve excellence in everything you do. Are flexible enough to adapt to various process changes and updates gracefully. Are a self-starter and proactive about achieving ambitious targets. Are charismatic and enjoy talking and explaining new ideas and products to people. Love owning projects - you're autonomous yet know when to escalate problems. Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. Willing to go the distance to get something done. Prefer over-communication when coordinating. Adjust quickly to changing priorities and conditions. Are fluent in English. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from unde…