Manufacturing Engineer (Product Support)

### About American Chillers American Chillers designs and manufactures industrial process chillers and cooling systems for growing range of demanding applications — pool & spa, industrial processes, breweries, medical systems (MRI/LINAC), battery energy storage (BESS), data centers, and more. We build custom, engineered-to-order equipment, which means an engineer here works across the business — not one repetitive corner of an assembly line. ### About the Role We're hiring a **Manufacturing Engineer (Product Support)** to be the technical backbone behind our chillers once they leave the floor — the person our customers and field techs call when they need help, who owns replacement-parts sales, and who keeps the documentation and manufacturing process behind every unit sharp. This is a **broad, hands-on role**, not a narrow seat. You'll support customers and field techs through start-up, troubleshooting, and warranty questions; own replacement- and spare-parts sales; produce the documentation that ships with every unit (O&M manuals, electrical schematics, drawings); and support the manufacturing process in our Odoo ERP (BOMs, routings, work centers, work instructions), working with production to keep the build clean and well-documented. If you like being the person who knows how the machine goes together and why it's acting up in the field, this is the job. **This is a great fit for an early-career engineer.** You don't need years of experience — you need an engineering foundation, strong computer and technical skills, and the drive to learn our product inside and out. You'll be mentored by the engineering & technical team and grow into the go-to technical resource for our customers and our floor. ### What we're Looking for - **An engineering foundation** — a degree in Mechanical, Industrial, or Manufacturing Engineering (or a related technical field), or equivalent hands-on technical experience. - **Strong computer and software skills** — comfortable in CAD, spreadsheets, and business software, and quick to pick up an ERP system. You're the person who's good with the computer, not fighting it. - **Mechanical and electrical literacy** — you can read assembly drawings, P&IDs, and \*\*electrical schematics\*\*, and you understand how a machine's electrical and mechanical sides fit together (or have a strong drive to learn) - **Customer-facing confidence** — willing to pick up the phone, talk a technician through a problem, and be a calm, clear technical voice on the other end. - **Drive and ownership** — this is a wide role with a lot of surface area. We need someone who attack it and wants to grow, not someone who waits for a work order. - **On-site in the Columbia, SC area** (this is not a remote role). ### Preferred / a plus - Internship, co-op, or early work experience in manufacturing, HVAC/R, or industrial equipment. - HVAC/R or refrigeration exposure\*\* — refrigeration circuits, compressors, condensers, evaporators, brazing, charging, controls. A real advantage, but we'll teach the chiller side. - Experience with an ERP/MRP system (Odoo, SAP, Epicor, NetSuite, Fishbowl, Infor, or similar) — BOM and routings especially. We'll teach our ERP system. - Familiarity with CAD (SOLIDWORKS, AutoCAD, Inventor) and/or electrical schematic tools. - Any technical documentation, customer-support, or parts/aftermarket experience. ### **We're hiring for aptitude and drive, not a long résumé.** ### **If you have the engineering fundamentals, the computer skills, and the hunger to own a broad role and grow into it, we want to hear from you — we'll teach you our product.** - **Real ownership -** The ERP process, the documentation, and the parts business are yours — with a direct line to ownership and no committee to get through. - **Breadth -** Process, floor layout, ERP, documentation, customer support, parts revenue — you touch the whole business, not one slice of it. - **Interesting product and markets -** Custom industrial chillers goi…