Managing Director, Delivery

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . Who We Are Looking For: VML is seeking a strategic, highly operational Managing Director of Delivery to lead project management across a large national client in the CPG food space. This executive leadership role serves as the architect and steward of the account operating model, ensuring seamless execution across Brand Experience, Commerce, Retail Activation, Experiential, and emerging growth opportunities. As the senior-most Delivery leader on the business, this individual is responsible for creating a scalable, connected delivery ecosystem that enables growth, operational excellence, talent development, and client confidence. The role balances day-to-day operational rigor with long-term transformation, ensuring the organization can effectively support a complex portfolio of brands, capabilities, and workstreams. The MD acts as the connective tissue across Client Leadership, Delivery, Strategy, Creative, Commerce, Analytics, Media, and WPP partners to drive business outcomes and accelerate growth. This individual embodies the vision of being the client's "One Call" partner, bringing clarity, accountability, calmness under pressure, and operational leadership across the entire portfolio. What You'll Do: Business Leadership & Operating Model | Lead the overall Delivery and Operations function. Own governance, prioritization, resource strategy, workflow optimization, and operational health of the business. Ensure successful implementation and evolution of operating model. Establish clear ownership, accountability, decision rights, and escalation paths across all workstreams. Partner with senior account leadership to identify operational opportunities and areas for transformation. Act as a key member of the client's leadership team, contributing to business strategy and growth planning. Business & Delivery Oversight | Oversee delivery across all brands, and client business units for VML. Ensure programs are delivered on time, on budget, and at the highest standards of quality. Balance competing priorities across brand, commerce, retail activation, experiential, and innovation initiatives. Proactively identify risks, dependencies, and capacity constraints before they impact client outcomes. Drive consistency and best practices across project delivery methodologies, governance processes, and operational standards. Resource Management & Talent Leadership | Own overall workforce planning and talent deployment strategy. Manage capacity planning across dedicated teams and shared resource pools. Reduce key-person dependency…