Manager, Youth Program Operations

## Overview ## Help Build the Systems That Enable Great Youth Experiences Every Day. At Boys & Girls Clubs of America, we believe great outcomes for young people don't happen by chance. They happen because Clubs have the right people, systems, and operational practices in place to consistently deliver high-quality experiences. We're creating a new Program Operations function within Youth Development to strengthen the operational foundations that make great programming possible across the Boys & Girls Club Movement. This is an opportunity to help shape how hundreds of organizations plan, staff, implement, and continuously improve youth programming nationwide. We're looking for a leader with deep experience in youth development and out-of-school time programming who understands what it takes to build the operational systems that enable high-quality experiences for young people across multiple sites. Whether you've led programming across a national out- of - school program, parks and recreation system, or another youth-serving organization, you know that strong programming begins with strong operational systems. If you're energized by solving complex organizational challenges, designing scalable systems, and partnering with leaders to turn strategy into sustainable practice, we'd love to meet you. ## What You'll Do As Manager, Youth Program Operations, you'll serve as a strategic consultant and systems builder, partnering with Youth Development leadership to strengthen the operational infrastructure that supports high-quality programming across Clubs nationwide. Rather than focusing on delivering individual programs, you'll help organizations improve *how* programming is planned, staffed, implemented, and continuously improved. You'll collaborate closely with colleagues across Youth Development Programs and Quality Improvement & Youth Impact to translate strategy into practical tools, frameworks, and implementation approaches that increase organizational capacity and improve outcomes for youth. ## What Success Looks Like Successful candidates will be able to: - Design scalable operational systems that help Clubs consistently deliver high-quality youth programming. - Translate organizational strategy into practical frameworks, tools, and implementation routines. - Consult with local organizations to identify systemic operational challenges and develop sustainable solutions. - Build organizational capacity through coaching, facilitation, and strategic consultation rather than solving individual operational issues. - Partner across teams to ensure programming, quality improvement, and operational strategies work together to strengthen the overall Club experience. - Use data, assessments, and field insights to continuously refine operational approaches and improve implementation across the Movement. ## Responsibilities ### Program Operations Strategy - Translate Youth Development priorities, quality standards, and field insights into actionable Program Operations strategies. - Design and refine operational frameworks that enable consistent implementation of youth programming across diverse Club environments. - Ensure Program Operations strategies complement and strengthen broader Youth Development and Quality Improvement initiatives. ### Systems Design & Implementation - Develop standardized planning systems, operational tools, and implementation routines that support Clubs nationwide. - Strengthen staffing models and operational practices that enable high-quality program delivery. - Guide Clubs in adopting systems that improve execution and long-term organizational effectiveness. ### Organizational Consulting & Capacity Building - Partner with local Clubs to assess operational challenges affecting program quality. - Provide strategic consultation that helps organizations build sustainable operational capacity. - Coach leaders through systems-level improvements rather than one-time solutions. - Identify recurring implementation chal…