Manager, Workplace Services

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Reporting to the Director, Facilities, the Workplace Services Manager will be responsible for a wide range of activities; office moves, daily facilities and workplace operations, event coordination, space planning, implementing a Facility Management System and other logistical needs. We are looking for someone with exceptional leadership, customer-service, and facilities expertise. Our goal is to provide a great workplace experience where all Robloxians can operate efficiently and effectively in a clean, safe and fun environment. Role is based in San Mateo, CA from Monday through Friday You Will: Manage the daily operations of our San Mateo offices Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on cultivating success across Roblox Proficient Management in Space Planning for Roblox HQ, including small satellite offices. Handle hospitality and service operations for our employees (cafe, coffee bar, events..) Work hand in hand with Exec Admins and support staff. Supervise employees (and/or subcontractors/outside vendors) involved in building/facilities activities like cleaning, event planning, ergonomics, space utilization and strategy, and office supplies Guide, coach and educate team for increased efficiencies & growth Effectively leverage data and analytic capabilities to help manage daily operations and operate strategically for future growth and consistency across the organization Engage and collaborate with internal stakeholders (e.g. IT, People Operations, etc) and external vendors to ensure alignment, updating occupancy reports, and onboarding/offboarding protocols Establish, supervise execute plans on space planning, seat assignments (moves, adds, and changes) to optimize space utilization and business needs Manage ergonomics Offsite parking Oversee the implementation and daily operation of Facilities Management System Handle administrative functions including tracking of all expenses, PO creation and monitoring, ordering and maintaining supplies and preparing reports on activities Coordinate and deliver world-class events with various employee groups to schedule, facilitate and plan employee events such as Roblox Week, Hack Week, happy hour, special holiday events and intern events during the summer Assist Safety Team with activities such as coordinating fire drills, emergency procedures, etc. also enforcing safety rules Develop and deliver Process and Procedure standards for office improvements in workflow, physical operations, and vendor protocols Take ownership and be flexible to ensure the success of the overall facilities team and ensure we are creating a workplace where employees are engaged and productive Proactively build and manage relationships internally and with external vendors (e.g. property management) Duties may require work during evenings and weekend 24/7 rotating on call schedule You Have: Minimum 10+ years of experience in workplace or corporate facilities environment Minimum 7+ years of experience leading teams of people Ability to effectively organize, work, and lead teams in a fast-paced environment under constantly changing priorities and demands Effective in developing and co…