Manager, Tax Resource Management

Who We Are About Ascend Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. For more information, visit www.ascendtogether.com . About Lucas Horsfall Have you dreamt about a career in public accounting with work-life balance? Enjoying the diversity of clients and the challenging work public accounting offers with the added benefits of professional growth and opportunity for advancement? Have you experienced a culture that is fun and diverse offering an authentic family feel with people that truly care about you and your professional development? Lucas Horsfall is that CPA firm. Celebrating our 68th year anniversary in 2025, we attribute our exceptional growth and low turnover to our appreciation of our people and clients. The Role At Lucas Horsfall, a Manager, Tax Resource Management oversees the day-to-day operational workflow of the tax department, with primary responsibility for staff scheduling, workload distribution, and process efficiency during peak filing seasons and year-round engagements. This is a senior-level role combining hands-on project & operational management with strategic planning to ensure the department meets client deadlines, regulatory due dates, and internal capacity targets. This role will be performed in a hybrid environment out of our Pasadena, CA office location. Key Responsibilities Scheduling & Capacity Management Develop and manage the master scheduling system for all tax preparers, reviewers, and support staff across tax season and off-season periods Coordinate staffing against engagements across offices & tax service lines (individual, business, trust & estate, international) Allocate client engagements based on staff capacity, expertise, and certification levels (e.g., CPA, EA) Monitor real-time workload distribution and rebalance assignments to prevent bottlenecks or burnout Resolve scheduling conflicts and escalated staffing requests quickly, professionally, and with sound judgment. Lead weekly staffing calls; communicate assignment decisions clearly and ensure all changes are reflected in the scheduling and practice-management systems. Operations Management In Partnership with Head of Tax, design and refine departmental workflows, including document intake, review cycles, and e-filing processes across offices to improve turnaround and throughput. Establish and track key metrics of projects such as turnaround time, return accuracy, and on-time filing rates to Identify recurring bottlenecks and create efficiency Coordination & Reporting Coordinate with Tax Professionals, Directors/Partners on resource allocation for complex or high-priority engagements Facilitate communication between preparers, reviewers, and client-facing staff to keep engagements on track Prepare, review and monitor regular operational and utilization reports for department leadership; maintain accurate records of engagement status and deadline compliance. Client & Stakeholder Coordination Serve as the single point of contact for scheduling and capacity questions from the professional staff and partners. Oversee deadline tracking across the client portfolio to ensure no filings are missed Coordinate extension filings across offices and triage urgent or escalated client requests Serve as a liaison between the tax team and other departments (audit, advisory, admin) on shared resources Compliance & Reporting Maintain accurate records of staff hours, engagement status, and deadline compliance Pre…