Manager, Student Accounts - Private Debt & Collections

# Manager, Student Accounts – Private Debt & Collections ## Position Summary The Manager, Student Accounts – Private Debt & Collections is responsible for overseeing institutional student loan portfolios and delinquent student account balances across multiple campuses. This role leads collection strategies, ensures regulatory compliance, manages third-party collection agencies, and drives initiatives to improve recovery rates while maintaining a student-centered approach. ## Key Responsibilities ### Collections & Portfolio Management - Manage institutional loan portfolios and delinquent student accounts. - Develop and implement collection and recovery strategies. - Monitor portfolio performance and key metrics, including collection rates and delinquency trends. - Oversee relationships with third-party collection agencies and vendors. - Approve payment plans, settlements, and hardship accommodations within established guidelines. ### Compliance & Reporting - Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements. - Monitor collection practices and conduct periodic audits. - Prepare executive reports on portfolio performance, recovery trends, and risk exposure. - Support regulatory reviews and audits as needed. ### Collaboration & Leadership - Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts. - Identify opportunities to improve processes, technology, and the student experience. - Provide leadership and oversight for student accounts and collections operations. ## Qualifications ### Required - Bachelor's degree in Business, Finance, Accounting, or related field. - 5+ years of experience in collections, accounts receivable, student financial services, or related field. - 2+ years of leadership or management experience. - Knowledge of FDCPA, FCRA, FERPA, and related regulatory requirements. - Experience managing third-party collection agencies. - Strong analytical, communication, and problem-solving skills. ### Preferred - Experience in proprietary or higher education. - Familiarity with student information systems (Campus Nexus, Ellucian, PowerCampus, etc.). - Knowledge of institutional loan servicing and Title IV regulations. ## Position Details - Exempt, full-time position - Remote or hybrid work arrangement available - Standard weekday schedule