Manager, Strategy & Operations, DoorDash for Business

## **About the Team** DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work. ## **About the Role** As a **Manager, Strategy & Operations (Audience Growth & Product Strategy)**, you will play a critical role in shaping how DoorDash for Business grows its customer base, expands platform adoption, and identifies new product opportunities that can accelerate the business. You will own the strategy for growing our audience of companies, including how we identify, prioritize, acquire, activate, and expand across key customer segments, personas, industries, and use cases. You will also own product growth strategy for our core platform, helping define how we increase adoption, engagement, retention, and customer value across existing products. In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, shaping early GTM strategy, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest. A core part of this role will be owning the **voice of the customer**. You will create structured feedback loops that capture insights from executives, administrators, employees, Sales, Customer Success, Support, and market research, then translate those insights into clear recommendations that inform product roadmaps and business priorities. This role is ideal for someone who thrives at the intersection of growth strategy, product strategy, analytics, customer insight, and cross-functional execution. Reporting to the Head of Growth Strategy and Operations, DoorDash for Business, you will work closely with operators, field teams, product and other teams to make your vision a reality. ## **You’re excited about this opportunity because you will…** - **Strategize** Develop audience growth and product growth strategies for DoorDash for Business, identifying the highest-impact customer segments, personas, use cases, and product opportunities to grow the business. - **Operate** Partner cross-functionally with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering to turn growth priorities into clear plans, experiments, launches, and measurable outcomes. - **Build** Create scalable growth playbooks, dashboards, research processes, and operating cadences that help the team better understand customer needs, product adoption, and expansion opportunities. - **Grow** Drive growth for the core platform by identifying opportunities to improve customer acquisition, activation, engagement, retention, feature adoption, and overall customer value. - **Explore** Evaluate net-new product opportunities by sizing markets, understanding customer pain points, validating demand, assessing GTM feasibility, and recommending where the business should invest. - **Champion the Customer** Own voice-of-customer feedback loops across customer interviews, Sales and Customer Success insights, surveys, support trends, and product usage data to inform product roadmaps and business priorities. - **Analyze** Use SQL, AI tools, customer research, and product analytics to uncover insights, prioritize opportunities, and translate data into clear recommendations for cross-functional partners and senior leaders. - **Construct** Bring structure to ambiguous growth opportunities by creating the frameworks, playbooks, and processes needed to move ideas from insight to action. ## **We’re excited…