Manager, Software Engineering - Identity Platform

As Marqeta's Manager, Software Engineering within our Risk, Fraud and Disputes pod, you will lead the design, development, and execution of our Identity Platform . You will be responsible for building and operating systems that manage the full KYC lifecycle, from Customer Identification Program (CIP) verification at account opening (name, DOB, address, ID validation) to ongoing Customer Due Diligence (CDD) and continuous risk monitoring, as well as KYB, sanction screening, and Red Flag rules under the AML/BSA umbrella. This is a hands-on leadership role for someone who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and regulators to resolve complex identity and compliance scenarios. We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is for an existing vacancy. The Impact You’ll Have Own the end-to-end identity verification lifecycle, from one-time CIP checks at account opening through ongoing CDD and continuous customer risk monitoring, ensuring accuracy, timeliness, and regulatory compliance at every stage. Build and operate systems that enforce KYC obligations across the full framework: identity verification (CIP), risk-based due diligence (CDD), and event-driven re-verification as customer risk profiles evolve. Drive AI-first automation, reducing manual review rates and increasing efficiency across KYC/KYB decisioning, sanction screening, and Red Flag rule evaluation. Lead and mentor a high-performing engineering team, improving velocity and system reliability through intelligent workflows and automation. Act as the technical and business-facing leader in customer and regulatory escalations, translating complex compliance scenarios into scalable platform improvements. Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape the platform roadmap and identity verification strategy. What Success looks like The engineering team is engaged, growing, and operating at high velocity — engineers feel ownership, have clear career paths, and are proud of what they ship. KYC/KYB onboarding decisions consistently meet compliance requirements and customer-facing SLAs, with a reliable, auditable platform that earns trust from customers and regulators alike. Manual identity review rates are materially reduced through AI-driven decisioning workflows, freeing the team to focus on higher-leverage problems. The Identity platform is architected to be extensible — enabling Marqeta to expand into new markets with different regulatory frameworks (e.g., new jurisdictions, AML regimes, or licensing requirements) without requiring a platform rebuild. Customers and regulators view Marqeta as trusted, expert partners in identity and compliance. Who You Are Experienced engineering leader (8–10+ years in engineering, 3+ years managing senior and staff engineers). Deep backend engineering expertise, you have a strong foundation in building and scaling backend systems, and you can credibly engage with your engineers on architecture, performance, and design trade-offs. Breadth across the stack, you've led teams delivering across multiple product lines and paradigms: from synchronous API services (Java/Spring Boot) to batch and event-driven ETL pipelines (Python/Airflow), and you know how to apply the right tool for each problem. Operational excellence and incident management, you hold a high bar for system reliability and on-call hygiene, drive blameless post-mortems, and ensure your team can detect, respond to, and learn from incidents quickly. Hands-on AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual review rates. Strong ownership mentality, you thrive in ambiguity and take full responsibility for outcomes. Comfortable engaging directly with enterprise customers and compliance officers, translating technica…