Manager, Service Supply Chain

**Hungry, Humble, Honest, with Heart.** **The Opportunity** The **Manager, Service Supply Chain** will oversee the daily operational execution, material replenishment, and parameter health of our service logistics network. This role is highly execution-focused, ensuring seamless cross-functional coordination between planning, regional operations, warehouse networks, and external partners. In addition to managing critical third-party service supply chain relationships, this position will directly manage a localized execution team, driving professional development, process accountability, and day-to-day operational alignment. **About the Team** At Nutanix, you’ll join a close-knit planning team of five dedicated planners based in San Jose, working alongside our energetic Service Supply Chain team and a Southern California-based manager. Our culture thrives on collaboration and mutual support; we genuinely care about each other's contributions and well-being. This strong sense of teamwork fuels our strategy and execution, ensuring everyone plays a pivotal role in our shared success. You will report to the Senior Director of Planning, who is committed to nurturing a productive and inclusive work environment. This position offers a fully remote work setup, allowing you to focus effectively on your responsibilities while maintaining a close virtual connection with the team. **Your Role** - **Team Leadership & People Management:** Directly manage, mentor, and develop a team of two direct reports: a **Spares Planner** and a **Staff Service Supply Chain Manager**. Establish performance goals, manage workload distribution, and ensure continuous cross-training to remove single points of failure. - **Replenishment & Inventory Management:** Execute and audit weekly automated replenishment cycles, ensuring safety stocks, lead times, and reorder parameters are maintained efficiently to meet service-level agreements. - **Critical Partner Management:** Manage and govern day-to-day operational performance, SLAs, and collaboration with three critical Service Supply Chain partners: - **RMA & Return Operations Partner:** Oversee end-to-end reverse logistics execution and return cycles. - **Network Inventory, Distribution, and Fulfillment Centers Partner:** Manage regional inventory placement, warehousing health, and outbound deployment operations. - **Spares Planning Solution & Roadmap Partner:** Coordinate technical and operational planning alignments, system health, and future tool optimization roadmaps. - **Procurement Execution:** Manage day-to-day administrative purchase order (PO) lifecycles via procurement systems (Netsuite & Coupa), including routine approvals, vendor expedites, and administrative tracking. - **Operational Escalation & Support:** Serve as the primary operational point of contact for daily dispatch and material shortage escalations, partnering with logistics coordinators to resolve time zone coverage constraints. - **Cross-Functional Data Collaboration:** Extract, track, and advise on key Spares spend, run-rate, and inventory health data inputs to the Finance team to support monthly reporting and the annual budgeting cycle. - **Metric & Performance Tracking:** Maintain and update quarterly supply chain operational metrics, highlighting fulfillment trends, lead-time variances, and supplier/partner performance. - **Serviceability Management:** Interlock with Engineering and Product teams to ensure spare requirements are met for NPI programs and service spares requirements are factored into product decisions. **What You Will Bring** - 10+ years of progressive experience in supply chain planning, replenishment, service logistics, or inventory management for a technology company - 5 + years of demonstrated experience in direct people management and leading professional supply chain personnel is required - Strong experience managing complex third-party vendor relationships or 3PL networks is highly preferred - Bachelor’s degree…