Manager, Scaled Customer Success

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. Because you can't get AI security right without getting identity right, Okta secures the modern AI workforce by turning autonomous agents and AI tools into managed, verifiable identities within a single, unified control plane. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta’s Scale Customer Success Team Okta’s Scale Customer Success team is rapidly expanding its scope, with a focus on driving outcomes to help customers achieve elevated security posture and accelerated time to value. You will be a part of leading a world-class CS team that is responsible for the adoption of Okta’s critical differentiating features, supporting outcome based success planning, and focusing on risk mitigation for Okta’s customers…at Scale. Where possible, our teams will follow standardized playbooks that have been proven to maximize the success of achieving our customers' security outcomes, but will remain flexible to ensure we are meeting the needs of the customer where they are throughout their lifecycle. The success of this team means higher customer happiness, retention and expansion of Okta business. About this role As Manager, Customer Success for Okta’s Scale CS Team, you will lead a team earlier in career talent to deliver outcomes for our customers that are supported by a Scale (pooled) CS engagement model. You will mentor and coach the team, drive Scale Customer Success plays, and ultimately will be responsible for your team’s performance against customer health/adoption, and renewal and growth target goals. What you will be doing as a Manager, Customer Success at Okta: You'll be a coach and mentor: Help emerging CSMs ramp quickly and then continue to grow and refine their skills. You'll drive customer success: Lead your team in executing Scale CS plays focused on critical security features, Identity Maturity, and key feature adoption. You're aiming to drive efficiency and effectiveness, ultimately maximizing retention and expansion. You’ll optimize with AI : Constantly look for ways to deconstruct traditional workflows, leveraging automation and AI tools to save manual hours and drive team-wide efficiency. You’ll foster an Okta culture: Cultivate a culture of calculated risk-taking, encouraging your team to make fast, high-judgment decisions, break down slow "one-size-fits-all" processes to drive unique outcomes. You'll set goals and give feedback: Define what success looks like for your team, check in with them regularly, and offer constructive feedback to help them shine. You'll be a team player: Work with other leaders across Okta (Sales, Support, Product, etc.) to make sure everyone is successful and customers get the best outcomes. You'll improve things: Look for ways to make the team's processes better and more efficient. You'll be the point person: Step in and help resolve customer issues when needed. You’ll partner…