Manager, Routing Strategy & Analytics

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Routing Strategy & Analytics based in the United States.** This role offers the opportunity to shape strategic routing decisions through data-driven insights and operational excellence. The Manager, Routing Strategy & Analytics will analyze performance trends, optimize routing strategies, and improve the balance between business outcomes and operational costs. You will work at the intersection of analytics, strategy, product, engineering, and sales teams to drive impactful initiatives. This position requires a combination of analytical expertise, strategic thinking, and the ability to influence decision-making at multiple levels. You will help develop long-term roadmaps while also monitoring real-time performance and identifying opportunities for continuous improvement. Working in a fast-paced and evolving environment, you will have the autonomy to challenge existing processes and deliver measurable business results. ### Accountabilities: The Manager, Routing Strategy & Analytics will lead strategic initiatives focused on optimizing routing performance, improving lead quality, and developing data-informed solutions. This role requires strong analytical capabilities, business judgment, and the ability to collaborate across multiple teams to deliver measurable improvements. - Monitor intra-day routing performance across channels, identify trends, and recommend real-time strategic adjustments. - Develop and maintain a strategic routing roadmap, including initiative prioritization, planning, and execution. - Build data-driven business cases and communicate strategic recommendations to executive stakeholders. - Partner with product, engineering, sales, and analytics teams to design and implement routing strategies. - Analyze performance dashboards, track key metrics, and deliver regular reporting on business KPIs. - Evaluate lead quality and contribute to strategies that optimize the relationship between performance and cost. - Identify opportunities to improve processes, analytical frameworks, reporting tools, and operational workflows. - Make informed decisions in ambiguous and fast-changing environments using available data and business insights. - Manage multiple priorities and projects while maintaining a focus on business impact and continuous optimization. ## Requirements: The ideal candidate is an analytical and strategic professional with experience in analytics, operations, or business strategy. This role requires strong communication skills, the ability to translate complex data into actionable recommendations, and confidence working independently in a dynamic environment. - Bachelor’s degree in Business, Analytics, Operations, Finance, or a related field required. - Advanced degree such as an MBA, MS Analytics, MS Finance, or equivalent is preferred. - 2–3 years of experience in analytics, strategy, operations, or a related discipline. - Strong analytical mindset with experience using dashboards, KPI reporting, and conducting ad hoc analysis. - Ability to communicate data-driven insights and strategic recommendations to executive audiences. - Experience with strategic planning, performance analysis, and process improvement initiatives. - Strong project management skills with the ability to prioritize competing objectives. - Ability to work collaboratively across teams while also operating independently. - Comfortable managing ambiguity, challenging existing processes, and making sound decisions. - Experience in sales, customer operations, or call center environments is preferred. - Excellent written and verbal communication skills with strong storytelling abilities. ## Benefits: - Competitive annual salary range of $115,000–$120,000 USD, depending on location, experience, skills, and qualifications. - Full-time position with remote work flexibility. - Comprehensive medical, dental…