Manager, Risk and Disputes

It's a new day with a new opportunity at 8am! About the role: The Manager, Risk, Disputes at 8am serves a key role in ensuring our Dispute Defense team is consistently achieving positive results for our clients and keeping our company’s exposure to chargeback risk and fraud low. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Manages and monitors the Dispute Defense team in order to uphold our excellent client service. Works with our clients to help them dispute chargebacks. Performs collections when our customer loses a chargeback case. Ensure all chargeback responses are submitted within industry timeframes. Manage workload of the team. Reporting on win percentages. Helps the team monitor chargeback ratios and manage chargeback reduction plans. Collaborative work with our processing partners on vision and process alignment. Focus on evolving processes and eliminating manual workflows. About you: Bachelor's Degree required. “Can-do” attitude that is always willing to go above and beyond their everyday tasks. Strong attention to detail and organizational skills. Ability to excel in a collaborative, team environment. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Office Suite of tools (Gmail, Drive, Sheets, Docs). AI forward in automating process work flows. Strong background and understanding of the chargeback process and industry regulations. Experience in managing a high functioning team. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Additional Information The annual salary range for this position is $80,000 to $100,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast ; Outshine Ordinary , and We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health su…