Manager Residential Operations

Job Summary The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.” Essential Duties 60% Talent, Leadership & Results • Align the passion and talents of others and create a culture and environment where teams and individuals can thrive. Partner with operational leaders, human resources, quality, and nursing to: Hire, welcome, onboard, and mentor new colleagues on the team. Facilitate regular meetings and support required training needed to assure the support, quality, and compliance expectations doe the individual we support. Develop the schedule for program DSPs and Lead DSPs as required. Identify ways to remove barriers, achieve results, and achieve high levels of engagement. Actively and intentionally show recognition and appreciation for staff efforts. • Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance. • Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful. • Demonstrate positive leadership behaviors leading the way through individual behaviors & example to develop individuals, empower teams, and promote collaboration. 25% Program Leadership • Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.• Complete required Medicaid redeterminations and renewal submissions. • Positively influence the program with a focus on budget and metrics to grow residential services and to achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians. • Ensure standard AbleLight operating procedures and any related state and local regulations and expectations are implemented consistently and in collaboration with operational leaders and colleagues across the homes in your area of accountability. • Manage facilities and property through regular home inspections and vehicle maintenance. • Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and AbleLight policies and procedures. • Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating. 15% Person Centered Care and Services • Ensure timely, comprehensive, and objective documentation both personally and for direct reports through the review of entries into our health information technology, human resource technology. • Track, monitor and update Individual Support Plans (ISP/PSP) created in collaboration with the person we support, parents & guardians, external clinical or local/state representative & providers, internal partners in nursing and quality, and operational leadership. • Responsible for Parent Guardian communication and documentation. • Deliver person centered care and services to those we are blessed to serve. The above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Knowledge, Skill, and Abilities for Success in the Role Knowledge: Theoretical or practical understanding of a subject acquired and increases through experience. Skills: Proficiencies developed through training, practice, or experience. Abilities: The level and quality of being able to do something improved with training and experience. • Knowledge – serving others, giving & receiving feedback, holding self & others accountab…