Manager, Recruitment & Engagement

Overview Catholic Charities of Buffalo is seeking a full-time Manager of Recruitment & Engagement to lead the recruitment and engagement efforts by developing and implementing strategic recruitment, retention, and workforce engagement initiatives. Working closely with agency leadership, the Manager of Recruitment & Engagement manages the recruitment function of exempt and non-exempt employees, builds strong talent pipelines, enhances the agency’s employer brand, and fosters meaningful partnerships within the community. This position also supports onboarding and employee engagement programs that promote a positive, inclusive, and mission-driven workplace culture while aligning workforce strategies with organizational goals and staffing needs. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all. Job Responsibilities - Lead and manage full-cycle recruitment and talent acquisition activities for exempt and non-exempt positions across the agency. - Partner with operational leaders and hiring managers to assess workforce needs, develop staffing strategies, and build strong talent pipelines through traditional and innovative sourcing methods. - Create and maintain job descriptions, job postings, and recruitment marketing content, including social media campaigns and other outreach initiatives that promote Catholic Charities of Buffalo as an employer of choice. - Represent the agency at career fairs, networking events, educational institutions, and community outreach opportunities to enhance visibility and attract qualified candidates. - Maintain and optimize recruitment systems, Applicant Tracking Systems (ATS), processes, and workflows to improve efficiency, candidate experience, and hiring outcomes. - Oversee employment activities, including background checks, fingerprinting, other employment verification requirements and new hire orientation. - Monitor, analyze, and report on recruitment metrics and workforce data, including time-to-fill, source effectiveness, candidate pipeline activity, and other key performance indicators. - Develop and implement employee engagement and retention initiatives, including onboarding support, stay interviews, exit interviews, the Service Award Program, and the New Hire Mentoring Program. - Foster positive working relationships with employees and leaders to promote collaboration, trust, recognition, professional growth, and employee satisfaction. - Support diversity, equity, inclusion, and equal employment opportunity initiatives while ensuring compliance with all applicable federal, state, and local employment laws and regulations. - Collaborate with Human Resources leadership and agency leaders on workforce planning, organizational growth, and other strategic talent initiative…