Manager, Real Time Communications Technology

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Define and lead the global real-time communications strategy and roadmap to support the firm’s trading, research, and collaboration needs Build and scale enterprise-grade trader voice and trading-floor communications platforms that deliver low-latency, high-availability, and measurable business impact Lead, recruit, and mentor a large, cross-functional team of engineers, operators, and product managers to deliver continuous improvement and operational excellence Design and execute end-to-end migrations to cloud telephony and contact center platforms, including planning, cutover, and post-deployment optimization Partner with trading desks, business leaders, and security teams to translate business requirements into resilient, auditable communications services and service-level agreements Manage relationships with major vendors and service providers, negotiating contracts and driving vendor accountability for delivery and support Drive operational readiness through incident response, capacity planning, monitoring, change control, and fault-tolerant architecture for real-time voice and collaboration services Oversee architecture, security, and compliance for all real-time communications components, ensuring integration with enterprise networking and identity systems Set performance metrics, manage budgets, and deliver measurable improvements in availability, latency, and user experience WHAT'S REQUIRED Bachelor’s degree in computer science, engineering, telecommunications, or a related field, or equivalent technical experience 10+ years of hands-on experience in enterprise telephony, real-time communications, or voice technology roles, including designing and deploying cloud telephony at enterprise scale Demonstrated experience leading large, cross-functional technical teams responsible for both operations and engineering Direct experience with trader voice systems and trading-floor communications operations Hands-on experience implementing and operating telephony and collaboration platforms, including BT, Cisco, Cloud9, Unigy, Zoom, and enterprise contact center solutions Proven experience managing carrier and vendor relationships, circuit lifecycles, and delivering large-scale voice projects with measurable outcomes Strong technical expertise in voice networking, including SIP and related protocols, session border controllers, and voice quality management for real-time services Strong program management, stakeholder engagement, and written and verbal communication skills Based in New York or Stamford, Connecticut, with availability for after-hours support and major deployments Commitment to the highest ethical standards WE TAKE CARE OF OUR PEOPLE We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employee-led affinity groups representing women, people of col…