Manager, Quality

**Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.** **Work Shift:** 8 Hours - Day Shifts (United States of America) **Scheduled Weekly Hours:** 40 **Compensation:** **Union Position:** No **Department Details** This position offers a regular weekday schedule with flexibility to support work-life balance. The role partners closely with clinical, operational, and executive leaders to advance quality, patient safety, and organizational performance. It provides excellent opportunities for leadership collaboration, professional growth, and meaningful impact on patient outcomes and value-based care initiatives. Bachelor's degree in a clinical, healthcare, or related field required; advanced degree preferred. Prior direct patient care experience required. Performance improvement experience required, including leading or supporting initiatives that improve quality, patient safety, operational efficiency, or organizational outcomes. Experience with healthcare quality or value-based care programs preferred. Strong analytical skills with the ability to interpret data and drive sustainable improvement. Familiarity with Michigan Pay-for-Performance programs, including BCBSM and/or ACO strongly preferred. **Summary** Provide leadership and direction for the quality management service to assure the provision of cost effective quality improvement services that are consistent with the vision and mission of the organization. **Job Description** Thorough knowledge of patient care delivery principles, patient care standards, and quality improvement principles. Demonstrates a familiarity with the electronic medical record (EMR) is necessary. Thorough knowledge of clinical performance management systems (CPMS). Maintain quality net security access for applicable Sanford facilities for the purposes of data submission. Willing to make data driven, independent and timely decisions when circumstances warrant. Possess the ability to deal effectively with frontline staff, providers, leadership and regulatory agencies. Knowledgeable of nursing and medical practices and procedures. Able to collect and organize detailed information. Willing to seek out new information and knowledge and be willing to embrace new responsibilities and change. Actively participate in tasks force, committees, staff meetings, etc. to assist with the department initiatives, implement goals, and organizational strategies. Manages the process in reviewing results of performance assessments and recommends process improvements. Implements established performance improvement policies and trains employees on these policies. Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Assist with providing feedback in the collection and preparation of required budget information. Understand the critical components associated and required to achieve intended results and ability to generate consistent approaches for hiring, selection, retaining, and leveraging talent across the department. Assists in the training of new staff members and the development of existing staff members. Trains others on main considerations and issues related to laws and regulations in the implementation of healthcare practices. Collaborate and actively participate in measuring employee performance. Practices positive collaboration and converts difficult interactions into productive ones. Seeks opportunities to help others learn as teacher, coach, and mentor. Possesses the ability to demonstrate interpersonal skills, such as interacting effectively with other health care professionals, physicians, upper-level management, regulatory agency staff, and the general public. Obtains strong communication, facilitation, and presentation skills. Serves as both the subject mat…