Manager Quality

At Houston Methodist, the Manager Quality position is responsible for providing direct supervision of performance improvement staff and oversight of quality initiatives in collaboration with medical staff, hospital staff, and leadership. This position serves as mentor, coach, or direct management of interdisciplinary processes to facilitate improvement efforts relevant to clinical care. The Manager Quality position facilitates and directs implementation of evidence-based practice using data and performance improvement methodologies and oversees the review, analysis, and integration of data in workflow design to support organizational mission and goals. This position facilitates data analysis and reporting to improve clinical outcomes. The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations. **FLSA STATUS** Exempt **QUALIFICATIONS** **EDUCATION** - Master’s degree in allied health, healthcare administration, business administration or a clinical discipline **EXPERIENCE** - Three years of progressively responsible staff experience within hospital quality/ performance improvement/project management - Two years of management experience preferred - Two years of experience with decision support, clinical database development or research preferred **LICENSES AND CERTIFICATIONS** **Preferred** - CPHQ - Certified Professional in Healthcare Quality (NAHQ) **or** - PMP - Certified Project Management Professional (PMI) **or** - Lean Six Sigma Certification-IASSC **or** - Specialty certification in clinical discipline **SKILLS AND ABILITIES** - Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations - Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security - Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message - Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization - Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved - Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills - Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences - Ability to work effectively in a fast paced environment - Demonstrates flexibility and adaptability in the workplace - Demonstrates experience in…