Manager, Provider Sales & Operations

Shape what’s next in dental technology **Join Henry Schein One!** Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. The **Manager, Provider Sales & Operations** position is responsible for building relationships with Henry Schein One customers, working closely with the customers and advocating Henry Schein One. In this role you will serve as a strategic advisor to customers by developing success plans, conducting business reviews, driving product adoption, identifying growth opportunities, mitigating renewal risk, and ensuring customers achieve measurable business outcomes through their partnership with Henry Schein One. The goal is to improve the customers’ business health by leveraging and promoting Henry Schein One software solutions and service offerings. This role proactively strengthens the relationship by improving the customers’ business processes/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts. *This position is Remote within the United States with up to 10% travel as needed.* **What you will do:** **Operations & Performance Management** - Oversee daily, weekly, and monthly execution plans across Provider Programs including marketing and operations to meet sales, quality, and service targets. - Drive provider enrollment growth, production and program adoption through targeted sales strategies, performance management and continuous optimization - Monitor and drive team metrics and business trends; proactively identify performance gaps, root causes, and corrective actions. - Develop and execute operational improvement strategies that increase provider satisfaction, retention and service effectiveness - Design and launch a tiered provider recognition program that differentiates high-performing practices, with structured benefits, engagement touchpoints, and retention strategies tailored to each tier. - Manage the BPO vendor relationship for Provider Care, including performance reviews, SLA adherence, and continuous improvement initiatives. - Develop and manage a provider retention program for at-risk practices considering opt-out, including proactive outreach, education on member impact, and value reinforcement strategies to reduce practice churn. - Manage internal workflows and escalation paths across inbound and outbound functions; identify opportunities to reduce handle time, improve first-contact resolution, and resolve service or operational issues that impact provider or member experience. - Manage cross-functional partnerships supporting provider data feeds, fee schedule management, provider maintenance, and data accuracy initiatives. - Conduct regular QA and call reviews across both inbound and outbound functions; calibrate quality standards and adjust training as needed. - Prepare and present weekly, monthly, and quarterly performance reporting, business insights and leadership updates. **Provider Marketing Program (Sales)** - Lead, coach, and develop the PMP Team Lead and outbound agent team to achieve and exceed revenue and enrollment targets, including referral production and program growth goals - Continuously refine the…