Manager, Programs & AI Delivery

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. We're looking for a hands-on Manager to drive program design, AI development, and data infrastructure for SharkNinja's Direct-to-Consumer (DTC) business. Reporting into the Senior Director, Global DTC Program Design and AI, you'll turn strategic priorities into well-structured, well-delivered workstreams — spanning data infrastructure and engineering, AI tool development, and cross-functional process design. This is a delivery-focused role for someone who pairs technical fluency with strong program management. You'll build AI-powered tools, keep data pipelines reliable and well-governed, and help embed better ways of working across the global DTC teams you support. Location: This role could be filled in either Needham, MA or London, UK Responsibilities Data Infrastructure & Engineering Manage and maintain DTC data pipelines across Snowflake and the wider technology stack, keeping them reliable, governed, and scalable for commercial intelligence, marketing measurement, and AI workloads. Apply and help uphold data quality standards, architectural patterns, and data modeling principles so data stays consistent, trusted, and ready to use. Program Design & Process Development Design and run technically grounded programs that drive practical operational change across the DTC data function. Break complex data and AI initiatives into clear workstreams with defined scope, milestones, and owners. Work with commercial, technology, and regional teams to align process design with business needs, keeping new ways of working practical and embedded. AI Development & Tool Build Build, test, and deploy AI-powered tools and agents that automate workflows, surface insight, and replace manual processes. Own the day-to-day AI build lifecycle — from problem framing and prototyping through testing, deployment, and iteration. Document how tools work and apply sensible quality and evaluation checks so solutions are maintainable and easy for others to pick up. Measurement & Reporting Support multi-touch attribution and media mix reporting across paid channels, and help maintain GA4 governance and DTC site measurement. Keep measurement methodology consistent across markets, adapting where channel or platform behavior differs. Growth & Stakeholder Engagement Partner with DTC commercial teams to turn data into practical growth decisions, including performance optimization and marketplace expansion (e.g., TikTok Shop). Communicate program and AI progress clearly to senior stakeholders, and help drive cross-functional alignment so decisions are understood and adopted. What You’ll Bring Attributes & Skills 4-5 years' experience in data, analytics, program or technical program management, or a related field — ideally supporting a commercial or DTC business. Hands-on experience building or delivering data pipelines and/or AI-powered tools; comfortable working across the data-to-deployment lifecycle. Strong working knowledge of Snow…