Manager, Prime Operations

**What You’ll Do** SourceAmerica is seeking a **Manager, Prime Operations** to join the Account Products team. This role provides team leadership and management of the operational aspects for prime operations. Ensures contract compliance and requirements are met working with other business units and subcontractors. Leads and assist in growth opportunities for additional contracts. Supervises and manage team resources and projects in all stages of maintenance and development. Manages staff and their responsibilities for providing support to Nonprofit Agencies (NPAs) and/or federal customers. Maintains knowledge of federal contracting to assist NPAs and federal government customers with AbilityOne, Federal Supply Schedule (FSS) and commercial contracts. Provides technical assistance as needed. **Who is SourceAmerica** There are approximately 500 NPAs in the SourceAmerica nonprofit network that provide products or services through the AbilityOne Program and approximately 36,000 AbilityOne employees are in the SourceAmerica nonprofit network. More information can be found at [www.SourceAmerica.org/who-we-are](//www.SourceAmerica.org/who-we-are) \***Due to the travel requirements (15% to 20%) for this position the ideal candidate must be located near a major airport.** **How You Will Spend Your Day ...** **Team Management** - Lead oversight of efforts and actions of Operations in providing program management, process advice, technical assistance for prime contracts. - Manage and direct activities within their area of responsibility regarding the terms of our contracts, policies, and regulations, ensuring contract compliance. - Provide support to SourceAmerica staff and NPA staff relative to the functional areas of contract management, procurement, costing, budgeting, regulatory process, and guidelines. - Monitor contract performance and customer satisfaction by conducting or supporting site visits, partnering meetings, technical assistance, and other support as needed. - Provide technical support to the NPAs and customers for the document destruction/recycling lines of business. - Identifies and allocates resources needs in support of the team. **Performance Management** - Provide coaching, training, and guidance necessary to support other team members or initiatives. - Function as mentor, coach, and developmental expert, responsible for resource allocation, and may interface with senior leadership - internally and externally. - Initiates and leads communication with our Federal Customers and our NPA's to ensure performance and customer satisfaction. **Customer Engagement** - As needed, acts as the lead in communications with our Federal Customers and our Nonprofit Agencies (NPAs) to ensure performance and customer satisfaction. - Provide training to federal and NPA customer on SourceAmerica or program processes, procedures and industries. - Engage customers effectively to ensure high customer satisfaction. **Contract Management** - Provide independent /complex problem-solving support as related to SourceAmerica's contracts. - Lead teams to resolve contract risks. Establish/update procedures to prevent future risks. - Oversee prime and subcontracts to ensure contract compliance in management, administration and performance. - Manage contract funding to ensure contract operations. - Track and manage contract deliverables to ensure contract compliance. **Continuous Improvement** - Lead teams to identify and resolve conflicting business requirements, data discrepancies, and create/maintain tracking reports for the department. - Maintain and create documentation on processes and procedures. **Budget/Revenue/Invoice Management** - Manage budget and assist in creating a budget to reflect operations goals for each fiscal year. - Review and process invoices per contract requirements as needed, Resolve invoices issues. - May maintain data/statistics to support the budget and ongoing performance operations. - Other Organization Responsibili…