Manager - Pizza

**Do you thrive in a fast-paced kitchen where quality, speed, and consistency come together to create something guests love?** At Joseph’s Classic Market, our Pizza Department Manager leads a high-energy operation centered around fresh, made-from-scratch products. From dough preparation to final presentation, this role ensures every pizza reflects our standards for taste, quality, and efficiency while delivering a great experience for every guest. **Growth & Learning at Joseph’s** We believe in developing strong leaders from within. As Pizza Department Manager, you’ll strengthen your skills in production management, food safety, labor planning, and team leadership while operating a high-volume kitchen environment. You’ll gain experience managing prep flow, controlling costs, and driving consistency across all products. We value leaders who take ownership, mentor their teams, and grow alongside the business. **Key Responsibilities:** - **Department Operations** - Oversee daily production of pizzas, calzones, strombolis, garlic knots, and related items - Ensure dough is prepped, proofed, and portioned to standard - Maintain proper topping prep, station organization, and cleanliness - Operate ovens and prep equipment safely and efficiently - Manage daily production schedule based on sales patterns and peak periods - **Product Quality & Presentation** - Ensure consistency in portioning, topping placement, bake quality, and packaging - Perform daily quality checks on dough, sauces, cheese, and toppings - Rotate inventory using FIFO and maintain visual appealing displays and grab-and-go items - Follow all company recipes and presentation standards - Conduct tastings and adjust production as needed - **Food Safety & Sanitation** - Maintain compliance with all food safety and sanitation standards (ServSafe, temperature logs, etc) - Ensure team adherence to hygiene, allergen, and safety protocols - Oversee cleaning schedules, equipment maintenance, and sanitation procedures - Maintain department readiness for inspections at all times - **Inventory & Ordering** - Order ingredients and supplies based on production forecasts - Manage inventory levels, backstock organization, and product rotation - Track waste, monitor shrink, and reduce overproduction - Coordinate with Prepared Foods and Deli departments on shared ingredients - **Customer Service** - Ensure team provides fast, friendly, and knowledgeable service - Handle special orders and customization requests accurately - Train team on upselling and product knowledge - Resolve guest concerns promptly and professionally - **Team Leadership** - Hire, train, schedule, and supervise pizza cooks and prep staff - Provide coaching, motivation, and performance feedback - Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently - Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department - Conduct pre-shift huddles to align on specials, production goals, and cleanliness - Promote a culture of cleanliness, urgency, hospitality, and pride - **Reporting & Communication** - Submit weekly sales, labor, and waste reports to Store Manager - Maintain prep guides, build sheets, and production logs - Communicate staffing needs, equipment issues, and inventory shortages - Participate in store meetings and seasonal menu planning - Assist with other duties as assigned by store leadership **Qualifications:** - Minimum 2 years of leadership experience in pizza or food service environments - Strong knowledge of pizza dough, toppings, ovens, and prep flow - ServSafe or food safety certification or willingness to obtain - Strong leadership, communication, and kitchen management…