Manager, Operations

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries. With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives. Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands! About the Company At Workwize, we’re revolutionizing how businesses support their global teams. The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and secure retrieval and storage. Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Today, Workwize supports operations in 100+ countries , manages 100,000+ devices , and enables seamless IT lifecycle management for 25,000+ users globally . As we continue to scale, improving the reliability and experience of our retrieval service is a key priority. About the Role We are hiring two Principal Operations Managers (leadership role) to lead two pillars of Workwize's Service Operations function. One role is more focused on logistics; from order placement to device delivery. The other is more focused on warehousing and asset lifecycle; everything that happens after delivery, underpinned by a global network spanning 14+ locations. Both roles report to the head of operations and carry identical seniority and expectations. The domain differs but the bar does not. In your application, you are welcome to indicate a preference, but we will determine fit collaboratively through the process. Service Operations is the engine of our service — and these two Principal Service Manager roles are critical hires to set up Workwize's operations for the next phase of growth. You will report directly to the Group Service Manager, manage a combined team of 10+, and build it strategically from there. The problems are structural, the stakes are high, and the opportunity to make a material and lasting impact is real. What You'll Own Pillar Leadership Own the end-to-end performance of your assigned pillar — full accountability for client experience and key operational metrics Drive bottom-up improvement across the full service — from day-to-day processing and operational execution through to project-based and technology improvements — leaving no part of the pillar unexamined Set the strategic direction for the pillar and translate it into a clear, executable roadmap Drive reliability, observability, and proactivity as the operating standard — ensuring clients receive what was promised, can see what is happening, and are never surprised by a problem Act as the escalation owner for the most critical failures in your pillar — resolving them and fixing root causes structurally Coordinate with the Sales / CSM team to support business activities Lead service quality improvement initiatives Third-Party & Vendor Management Own the performance and strategic development of the third-party network within your pillar Drive vendor relationships from transactional to strategic — proactive performance reviews, corrective action plans, and real consequences for underperformance Own the expansion and optimisation agenda for the third-party network within your pillar People Leadership Lead and manage a combined team of 10+, with 3–5 direct reports Build the management capability within the pillar — ensuring…