MANAGER ON DUTY

**BENEFITS THAT BENEFIT YOU** - FREE YMCA Family Gym Membership and Program Discounts - Education Assistance Program Up To $1,500 per year - YMCA Retirement Fund - Paid Sick Leave - Flexible Schedule **What does a Manager on Duty do?** - Acts as the primary responder for member’s issues and concerns - Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment) - Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments - Engage members and manage and monitor recruitment and retention tracking and reporting - Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc - Generate new prospective members through collaboration with Program Coordinator/Director - Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner - Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments - Ensure knowledge of YMCA programs and assist with program enrollment - Follow check-in and service procedures - Follow cash management and receipting procedures - Handle telephone reception - Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean - Stock work areas with forms and stationary supplies - Provides exceptional customer service and fosters connections with members - Participating and satisfactory completion of in-service trainings **Our Commitment to Belonging** At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected. - Must be at least 18 years old - High school graduate/GED or equivalent - Previous customer service experience preferred - Complete required certifications within 60 days of hire - Complete all required Branch and Position specific trainings as required within two weeks of hire - Ability to obtain a criminal record clearance