Manager of Operational Reporting (Reporting & Analytics Manager)

**HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute)** provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more athttps://www.hopecu.org/ . - **Title:** Manager of Operational Reporting - **Department:** Decision Science and Insights - **Reports To:** Senior Vice President, Decision Science and Insights - **Supervises:** Business Analysts - **Job Classification:** Exempt, Full-time - **Remote:** The **Manager of Operational Reporting** oversees a team of business analysts, ensuring the delivery of accurate and timely data insights to support organizational decision-making. The Manager of Operational Reporting will provide oversight to senior, executive, and departmental key stakeholders regarding data-centric activities, tools, and technologies to help solve HOPE use cases with data-driven decisions. This position is in the **Jackson MS corporate office or available via telecommute within our six-state footprint, including AL, AR, GA, LA, MS, and TN**. Occasional travel to the corporate office in Jackson, MS for in-person team meetings is required. **Responsibilities** - Becomes a subject matter expert regarding HOPE data systems and business processes, workflows, data collection, and system connection points - Recruits and manages a team of data analysts, acting as a coach and mentor offering expertise in best practices for data management, data quality, and data analytics - Stewards, manages, and assigns Decision Science projects and adhoc requests via the Decision Science ticketing system - Oversees timely and accurate submission of required data reporting to internal and external stakeholders, including the HOPE board of directors, business units, regulators and auditors and investors - Collaborates with technology leaders, business partners, and peer groups to align data roadmap design and strategy and evaluate new technologies and tools - Partners with the HOPE Information Technology department to ensure proactive monitoring and timely upgrades are performed - Creates and builds dashboards and automated reporting solutions to address unique HOPE business cases and challenges - Assists in data migration, conversion, and data validation activities for new software/system implementations - Ensures data loads occur without incident or impact to reporting and downstream systems - Ensures product/departmental milestones and goals are met - Creates training materials, documentation and/or technical writing regarding reporting and other informative data practices - Manages subordinate staff in their day-to-day performance with full authority of personnel actions - Performs administrative and managerial duties such as timekeeping and monitoring, capacity planning, and performance management - Performs other duties as assigned **Qualifications:** **Required:** - Bachelor’s degree (or higher) in Statistics, Data Science, Computer Science, Engineering Applied mathematics - Minimum of 6 years of experience with data management, data architecture, data quality, data governance, and/or data engineering (i.e., compliance reporting, systems, data base designer, etc.) **Preferred:** - Graduate degree in Data Science, Applied Mathematics, or another quantitative discipline. - Experience working with advanced data analytics tools, cloud platforms, or enterprise-level data systems - Experience leveraging the use of artificial intelligence for analysis and reporting - Strong background in designing and implementing data governance frameworks or scalable data solutions **Key Competencies & Skills:** - **Decision Making-** Drawing correct and realistic conclusions and making timely de…