Manager of Managed Services

Your Company: As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence. We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place. MANAGER, CAMPAIGN SERVICES AND CLIENT STRATEGY Compensation: $90,000- $100,000 base, and a bonus potential of up to $15,000 Benefits: Fully remote, Health/dental/vision insurance, Company Holidays + Winter Break, Paid vacation + sick time off Location: Remote (US) THE ROLE Feathr’s Managed Services team operates as a specialized internal agency-- planning, building, and executing high-impact marketing campaigns on behalf of our clients. This team is one of Feathr’s biggest growth drivers and the primary engine for customer retention. We are seeking a Team Manager of Managed Services to lead this team through its next phase of scale. In this role, you will lead a team of ~10 Campaign Managers and Strategists, develop them into consultative marketing partners for our clients, and build scalable systems and workflows that protect delivery quality as our book of business grows. You’ll report directly to Services leadership, owning both people leadership and the operational support behind our digital campaign service offering. WHAT YOU BRING - 4+ years of direct people management experience, leading teams of 6+ individuals in client-facing roles - Direct background in Marketing Technology (MarTech), SaaS Client Success, or Digital Marketing Agency operations. - Proven ability to step into high-stakes client conversations, turn around at-risk accounts, and balance client satisfaction with business impact. - Experience designing, rolling out, and driving team-wide adoption for new client delivery workflows, SLAs, or agency systems. - Nice to haves: - Hands-on experience executing paid media, programmatic, or multi-channel campaigns at an agency or SaaS company. - Familiarity with client verticals such as Non-Profits, Higher Education, or Associations. - Experience scaling a team. YOUR QUALITIES - Strategic & Systems-Minded: You fix root causes, not just symptoms, building scalable processes for recurring challenges. - Empathetic Coach: You derive real satisfaction from growing talent through consistent, constructive, real-time feedback. - Change Agent: You understand that successful system rollouts are 20% design and 80% change management. - Operationally Rigorous: You naturally monitor workflow health and catch breakdowns before they impact clients. - Steady Under Pressure: You remain calm and clear-headed in ambiguous or high-tension client situations. WHAT YOU'LL DO People Leadership & Team Development - Directly lead, develop, and mentor a team of 10–15 Campaign Managers and Strategists. - Conduct regular call and email reviews to provide actionable feedback on client management, objection handling, and campaign execution. - Lead bi-annual reviews, career growth planning, performance management (including PIPs when necessary), and candidate interviewing/onboarding. Systems Building & Operational Excellence - Architect, document, and launch new operational workflows, ensuring high team adoption and minimal disruption. - Establish key performance indicators (KPIs), track service delivery metrics, and build capacity models to support sustainable growth. - Partner with Product, Customer Success, and other internal partners to pilot new features, workflows, and service strategies. Client Escalat…