Manager of Information Technology

**Northwest Center** seeks a strategic and systems-minded **Manager of Information Technology (IT)** to oversee daily IT operations and ensure consistent, reliable support throughout the organization. As an $80M nonprofit social enterprise with more than 900 diverse employees, the organization depends on technology to enable connectivity, operational efficiency, and scalable service delivery. This role will focus on leading a small internal team of technologists and managing vendor relationships. An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary. **Location:** SeaTac and Seattle, WA | Hybrid **Wage Range:** $130k - $170k Annual Salary **Schedule:** Monday - Friday; 8 am – 5 pm **Benefits:** - Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment - 17 Accrued Paid Time Off Days Annually - 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year - Parental Leave & Paid Compassion Leave - Retirement 401(K) with a company match - Employment Assistance Program (EAP) via Spring Health - Mental Wellness Program, including six free therapy sessions per year - Opportunity to become a mentor or mentee through NWC’s Mentorship Match program - Wellness Reimbursement Program - $25/month - Student Loan Contribution Program - $50/month - Pet Insurance Discount Program **Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/** **Key Responsibilities:** - Manage a team supporting multiple locations with a variety of corporate IT operations disciplines, including service desk, infrastructure, networking, identity and endpoint management - Establish and maintain clear IT standards, procedures, and documentation, including SOPs and knowledge base articles, so that work is consistent and repeatable - Lead continuous improvement through policies, standardization, and processes enhancing service delivery and availability - Manage Hardware, software, and system inventory, including purchasing, maintenance, and vendor negotiation and coordination - Monitor IT systems for issues or risks and take action to prevent disruptions or data loss - Maintain secure and compliant technology environment aligned with company standards and best practices - Evaluate new or existing technology tools and make practical recommendations to improve reliability and efficiency - Lead and support the IT team, including hiring, training, performance feedback, and day-to-day work direction - Collaborate with stakeholders to determine business and systems requirements to recommend/deliver IT solutions - Collaborate with leadership to support budgeting, planning, and execution of technology initiatives - Create and track service metrics, including SLAs, uptime, response times, reliability, and operational health - Manage vendor relationships, ensuring optimal performance of outsourced IT services and solutions **Requirements:** - Bachelor’s degree in computer science or related field, or equivalent work experience. - 5+ years of IT leadership experience with direct ownership of core corporate systems and IT operations in a multi-site environment - 5+ Years of experience providing IT support for an organization using the Microsoft Technology stack, including Azure, 365, Teams, Power, Entra ID, Intune, Defender, Purview, Sentinel, Secure Service Edge, etc. - Experience leading IT projects/initiatives from idea to completion - Experience in nonprofit, education, healthcare, or social enterprise environments *preferred*. - Familiarity with compliance frameworks such as HIPAA, SOC 2, or related standards *preferred*. - Experience supporting distributed or hybrid workforces *preferred*. - An understanding of accessibility and inclusive technology practices is *preferred*. - Demonstrated f…