Manager of Field Operations

Maintaining efficiency and economy in operations management requires flexibility in job assignments. While each employee shall have a primary responsibility for the job in which that employee has been hired or later promoted to, each employee may be expected to perform other jobs from time to time. **SUMMARY:** The Manager of Field Operations supervises and directs the work of the Assistant Manager of Field Operations, Code Compliance Supervisors, and staff; manages the workflow and schedule of departmental activities; coordinates all joint field-enforcement efforts with contractual security staff; and designs and schedules training for all field personnel. The Manager of Operations works under the direction of the Deputy Director of Transit Security & Passenger Safety and coordinates and collaborates with various internal and external stakeholders on matters affecting security, code compliance, and transit security & passenger safety. **Application Deadline:** Priority will be given to applications received by June 19, 2026. The position will remain open until filled. **EXAMPLE OF DUTIES:** **Essential Functions** - Supervises and directs the work of the Assistant Manager of Field Operations, Code Compliance Supervisors, and staff; conducts detailed performance evaluations; and provides high-level assistance for any escalated issues. - Assesses the performance of Code Compliance supervisors and staff, identifies training needs, and recommends training and disciplinary actions as necessary. - Manages the workflow and preparation of department activities, including special operations and/or details. - Coordinates all joint field-enforcement efforts with contractual security staff to ensure appropriate security for MTS operations. - Manages all MTS Transit Security and Passenger Safety field operations. - Effectively communicates security expectations and operational requirements to both Transit System Security Department employees and contract security personnel. - Briefs the Director and Deputy Director of Transit Security & Passenger Safety on daily activities, personnel matters and any ongoing or outstanding issues. - Maintains and updates the Code Compliance Standard Operating Procedure Manual and ensures understanding and compliance with department policies and procedures. - Designs and schedules training for all field personnel and oversees joint field-training exercises on an as-needed basis. - Coordinates with outside agencies regarding the locations, scheduling, documenting and tracking of necessary field training for both MTS employees and contractors. - Supervises administrative tasks associated with the department and reviews all reports, arrests and data entry with respect to field work, written warnings, daily logs, parking citations, impounds, court, etc. - Conducts personnel investigations. - Ensures proper delivery of declarations, subpoenas and citation correction notices. - Reviews SANDAG pass counts, monthly activity reports and statistics. - Holds regular meetings with supervisory staff and attends internal and external meetings as required. - Coordinates and collaborates with various internal and external stakeholders, including local law enforcement agencies, on matters affecting code compliance and transit enforcement. - Represents MTS at community outreach events in a positive and professional manner. **Duties May Include, But Are Not Limited To, The Following:** - Performs other duties as assigned. **QUALIFICATIONS:** **Knowledge, Skills, and Abilities**Knowledge of or ability to learn MTS policies and regulations; ability to read, understand and apply MTS policies, regulations and union labor contracts; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy; ability to coordinate and initiate actions necessary to implement decisio…