Manager of Community Partnerships

**POSITION SUMMARY** The Community Partnership Manager is responsible for developing strategic partnerships across major health systems, hospital outpatient departments, specialty physician practices, oncology, cardiology, pulmonology, nephrology, neurology, emergency departments, case management, care coordination, and value-based care organizations throughout the Baltimore-Washington corridor. Success requires identifying underserved referral opportunities, navigating complex healthcare systems, and building executive-level relationships that increase early access to hospice and palliative care. Central to this role is providing exceptional partner support, responsive problem-solving, and collaborating with Access Services and clinical teams to share the life-affirming mission of HOC throughout our community. This position covers a **large multi-county territory** including: - Baltimore Metro - Howard County - Montgomery County - Washington, D.C. **Candidates should expect to travel 70-80% of the workweek between hospitals, physician offices, outpatient clinics, and healthcare organizations.** This is a field-based position. Daily driving is expected. **DUTIES AND RESPONSIBILITIES** **Hospital Outpatient Development as a Primary Responsibility** - Develop and execute strategic growth plans targeting hospital outpatient departments, ambulatory specialty clinics, physician practices, cancer centers, infusion centers, wound centers, heart failure clinics, pulmonary clinics, nephrology practices, neurology practices, and accountable care organizations. - Identify referral leakage within assigned health systems and implement strategies to increase market penetration. - Build relationships with physician champions, care coordinators, nurse navigators, social workers, APPs, discharge planners, and service line leadership. - Collaborate with hospital executives and operational leaders to improve transitions of care and increase appropriate hospice utilization. - Develop account-specific business plans for targeted health systems. **Strategic Territory Management & Business Development** - Own and execute a strategic territory business plan covering the Baltimore-Washington market. - Analyze referral trends, market share, physician utilization patterns, and competitive intelligence. - Prioritize high-growth accounts based on opportunity and return on investment. - Develop quarterly growth initiatives for priority health systems and physician groups. - Identify emerging healthcare delivery models and create strategies to position Hospice of the Chesapeake as the preferred post-acute partner. **Collaborative Communication** - Partners with the Communications department to create educational and marketing materials that authentically convey HOC's person-centered clinical approach, our organizational values, and the meaningful difference hospice care makes in the lives of patients and families. **Direct Patient & Family Support** - Conducts liaison and admission visits as appropriate to licensure, ensuring seamless transitions to care; coordinates closely with the Access Services department to provide warm, responsive support during these critical moments. **Community Representation** - Serves as a compassionate ambassador for HOC at professional and clinical gatherings; prepares and delivers presentations that educate healthcare partners about the benefits of timely hospice referrals and our comprehensive services. **Partnership Advocacy** - Acts as a dedicated liaison between HOC and referral partners, listening with empathy to concerns raised by facility staff and collaborating with Clinical Team Managers and other leaders to ensure responsive, caring solutions. **Cross-Functional Collaboration** - Actively participates in or leads Business Development, Clinical Teams, and interdepartmental meetings to facilitate open communication about community needs, partnership strategies, and opportunities to serve more families. **Quality Enha…