Manager Nutrition Services

## Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Manages patient room service, including meal assembly, and delivery. Works with nursing to improve patient service. Assists in overall management of the Nutrition Services Department. **MINIMUM QUALIFICATIONS:** **EDUCATION, CERTIFICATION, AND/OR LICENSURE:** 1. High School Diploma or Equivalent. 2. Current Food Handlers card as required by County Health Department issued by **ONE** of the following: - StateFoodSafety.com - Servsafe/National Restaurant Association - Local County Health Department **EXPERIENCE:**1. Three (3) years' experience in a healthcare nutrition patient services setting. **To be completed as established by department: (Administered at Department level)** 1. Person in Charge issued by local County Health department2. Manager Food Safety Certification3. Board of Health Managers Training.**PREFERRED QUALIFICATIONS:** **EDUCATION, CERTIFICATION, AND/OR LICENSURE:**1. Bachelor’s degree in Nutrition or related field that qualifies for registration. 2. Certified Dietary Manager (CDM) Certification through the Association of Nutrition and Foodservice Professionals upon hire3. Certified Food Manager (CFM) through the Association of Nutrition and Foodservice Professionals4. Registration with the American Dietetic Association (Academy of Nutrition and Dietetics) either as a Registered Dietician (RD) or Dietetic Technician Registered (DTR).**EXPERIENCE:** 1. Four (4) years of supervisory experience in a healthcare nutrition patient services setting. **CORE DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Conducts tray checks on tray line and staffs audits assuring that patients receive high quality, follows diets (including portion control) diet appropriate foods, excellent customer service and timely meal service (delivered within 45 minutes of ordering). 2. Oversees training of staff on standards of delivery and patient interaction and call center start. Monitors staff performance for customer service, room service standards and diet accuracy and knowledge. 3. Responsible for maintaining the appearance, safety and sanitation of the patient services area (including nutrition centers) reviewing sanitation inspections and follows through with corrective action. 4. Ensures that dish machine temperatures are taken for each meal and staff is trained to act on unacceptable temperatures. 5. Ensures all HACCP requirements are met including all food and dish machine temperatures. No critical violations on health department inspections and a passing score for all other regulatory agencies. 6. Ensures all food, paper and chemicals are stored properly. 7. Ensures all equipment is safe, maintained and functional. Ensures all equipment not functional is reported to facilities engineering and tagged out properly. 8. Maintains temperature logs and temperatures documents. Unacceptable temperatures acted upon by staff and action documented. 9. Monitors patient satisfaction, posts results and responds appropriately driving improvements in satisfaction scores. 10. Treats Nursing Services as key internal customer. Responds promptly to issues and collaborates on problem solving. Attends staff meetings as needed 11. Visits patients with issues in a timely manner as well as being sensitive to the needs of family members/visitors. Practices service recovery as necessary including working with nursing regarding courtesy carts and guest trays. 12. Completes personnel management duties for assigned staff and performs weekly employe…