Manager - New Rep Success

**About Sharetown** Sharetown is transforming the way oversized products are returned and resold. By partnering with leading retailers and a nationwide network of independent Representatives, we give returned furniture, mattresses, fitness equipment, and other large items a second life while creating flexible income opportunities for entrepreneurs across the country. Our mission is to simplify the returns process, reduce waste, and deliver exceptional service to our partners, customers, and Representatives. Through innovation, operational excellence, and a commitment to sustainability, Sharetown helps retailers recover value from returned products while keeping quality items out of landfills. At Sharetown, our success is driven by collaboration, integrity, and a passion for creating positive experiences for everyone we serve. **About the role** Sharetown is seeking a results-driven Sales Manager to lead a team responsible for turning newly onboarded contractors (Sharetown Reps) into consistent performers. This role is critical in driving revenue growth by leading a high-performing team focused on developing training materials, coaching, retaining, and growing new Sharetown Reps. You will ensure the team teaches proven sales strategies, helps inventory move quickly and profitably, and builds a motivated, competitive, and accountable sales culture. **What you'll do** - Lead, coach, and develop the Sharetown New Rep Managers who work directly with new Reps. - Drive new Reps toward their first sale, five-sale milestone, and long-term consistency, stepping in directly when additional support is needed. - Improve new Rep conversion, retention, and speed to first sale. - Ensure the team provides effective coaching on inventory acceptance, listings, pricing, buyer communication, negotiation, and closing. - Use data to identify opportunities, performance gaps, and at-risk Reps, and create clear action plans. - Drive urgency around inventory acceptance, listing quality, and sell-through. - Establish clear expectations, measure results, and hold the team accountable. - Partner with regional Sales Managers to ensure smooth Rep handoffs after graduation. - Identify and remove process, training, and inventory barriers that limit Rep success. - Collaborate across departments to solve problems, improve processes, and implement growth strategies. **Qualifications** - 3+ years of experience in sales leadership, coaching, customer success, account management, or a related field. - Proven ability to lead, coach, and develop a high-performing team. - Strong sales, communication, performance-management, conflict-resolution, and negotiation skills. - Comfortable using data to identify opportunities and drive action. - Strong strategic thinking, planning, organization, and follow-through. - Accountable, competitive, hands-on, and results-oriented. - Experience with direct sales, peer-to-peer selling, resale, Facebook Marketplace, or independent contractor networks is preferred. - The ideal candidate is a hands-on leader who creates urgency, develops people, and consistently turns new Reps into productive sellers.