Manager - Investigations

## Company Description **ABOUT ENCORE BOSTON HARBOR** Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. ## Job Description **The Encore Boston Harbor Manager – Investigations** is responsible for overseeing the Investigations Team in conducting investigations on and documenting all security incidents occurring on property. This includes, but is not limited to: theft, cheating, and misconduct; protecting company assets and providing a safe environment for team members and guests; conducting interviews and preparing formal reports. **JOB RESPONSIBILITIES:** - Adheres to all Encore Boston Harbor core values and property and department standards. - Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. - Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department. - Delivers and maintains a maximum level of property-wide service and satisfaction. - Contributes to company-wide communication and best practices. - Keeps informed of all new developments within the department. - Provides excellent internal and external guest relations, which may require levels of patience, tact and diplomacy. - Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. - Prepares reports regarding investigations and follows up on reported incidents; submits to Security Management. - Reviews incident reports and statements written or obtained by Security personnel or others. - Conducts follow-up investigations with respect to incident reports, where appropriate. - Conducts investigations that may involve guests, Team Members, and/or others on resort property concerning such matters as theft, cheating, and misconduct. - Cooperates with and coordinates investigations conducted by outside law enforcement agencies as assigned by Security Management. - Creates and manages assigned schedules to ensure adequate shift coverage. - Works with safety as a priority and follows department and company safety standards. - Maintains relevant knowledge of industry through continuing education and training. - Performs any other job-related duties as assigned. ## Qualifications **JOB REQUIREMENTS:** To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Age, Gaming and Certifications:** 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. **Education and/or Experience:** High school or equivalent degree preferred. Bachelor’s Degree in a related field or equivalent experience preferred. A minimum of 5-7 years of progressively responsible experience conducting investigations and managing a team. Military, Security, or Law Enforcement experience is strongly preferred. A minimum of 3 years in a supervisory role required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Requires a strong underst…