Manager II, Professional Services - IC

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB SUMMARY: Under the supervision of a Professional Services Director or Sr. Manager, the Manager will lead and support a team of Implementation Analysts and/or Implementation Consultants responsible for the successful deployment of OpenGov solutions. This role ensures that customer implementations are completed on time, within budget, and with high customer satisfaction. In addition to team leadership and project oversight, this role requires strong technical acumen, particularly in data preparation, workflow documentation, and product configuration. The Manager II will play a critical role in mentoring the team on technical problem-solving, ensuring quality implementation standards, and partnering cross-functionally to continuously improve delivery efficiency. RESPONSIBILITIES: - Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development. - Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training. - Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows. - Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards. - Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization. - Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow. - Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations. - Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability - Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery. - Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies. - Gather and share customer feedback to inform internal process improvements and influence product enhancements. - Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs. REQUIREMENTS AND PREFERRED EXPERIENCE: - Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities; Prior experience in a people management role is desirable. - 3 years of project delivery experience in a SaaS setting. - Experience working with customers at all organizational levels with a high degree of professionalism and business acumen. - Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers. - Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth. - Strategic thinker wi…