Manager, Global TA Operations – Americas Talent Coordination

# The Opportunity Talent coordination is changing faster than almost any function in recruiting — and we’re looking for the operations leader who will help shape what comes next at Adobe! You’ll lead the team that powers the Americas interview and hiring experience: the people who make scheduling seamless, candidates feel genuinely cared for, and recruiters able to move fast. And you’ll do something harder and more exciting — lead that team through a transformation, as AI and automation take on the repetitive work and your team’s focus shifts toward the most human, highest-judgment parts of the hiring journey. This is a recruiting-operations leadership role first. We want someone who knows how a hiring operation actually runs, who can keep a high-volume machine humming today, and who gets genuinely excited about reinventing how it runs tomorrow. Ready to help build the future of coordination? # # What You’ll Do ## Lead and grow the team - Lead, coach, and develop a geographically distributed team spanning experienced, university, and executive coordination - Build a culture of high performance, inclusion, and continuous improvement — creating momentum and stability with a team navigating significant change - Set clear goals and SLAs, and help your team meet and beat them. - Partner with analytics to build capacity models that account for how automation reshapes the work, spotting gaps early and making data-driven cases for resourcing or process change. ## Run world-class operations - Own the Americas Coordination operating model: interview scheduling, offer and onboarding logistics, and vendor management. - Keep delivery reliable and seamless, with clean handoffs and deescalations - Standardize and improve processes using data and user feedback; report on SLA performance, efficiency, throughput, and cSAT. - Develop solid relationships and partner across recruiting, technology, global mobility, onboarding, and scaled delivery. - Align partners and drive coordinated support for high-volume and executive hiring. ## Lead the AI-first transformation - Partner with TA Ops and peers to identify, pilot, and roll out automation for transactional work. - Decide what should be automated, and prepare your team to embrace the shift — with empathy and clarity. - Own and evolve the team’s operational tooling (like Airtable) as the engine behind how the team works. ## Champion the candidate experience - Be a relentless advocate for a best-in-class, personalized candidate journey, emphasizing effortless automation and elevating the uniquely human aspects of hiring. - Partner on employer-branding moments that make candidates proud to interview at Adobe — and proud to say yes. # # What You Need to Succeed - 10+ years in recruiting or TA operations, program delivery, or related HR operations — including 4+ years leading people. - A track record of leading teams through significant change: new technology, process redesign, or transformation. - Hands-on experience running transactional coordination or scheduling operations at scale (this stays a core part of the role!). - Real, hands-on AI fluency: you’ve built, piloted, or deployed AI or automation to solve operational problems — and you can show us what you made. - Comfort with low-code tools like Airtable and the appetite to become your team’s go-to builder and owner (you don’t need to be an expert on day one). - Proven ability to influence senior partners and drive cross-functional work without direct authority using strong analytical, organizational, and project-management skills. - Vendor management and global or scaled service-delivery experience is a big plus. - Bachelor’s or equivalent experience in Business, HR, or a related field; advanced degree welcome. **About Adobe** Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Ad…