Manager, Games Family Staffing & Training

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-crea-tion and boldness–and look forward to hearing about how your past experiences align with them. Position Summary Reporting to the Director, Games Family Services Operations, the Manager, Games Family Staffing & Training is responsible for the full-cycle hiring of the Games Family Services (“GFS”) workforce, including paid staff and volunteers. They will lead the selection and training of all GFS paid staff and volunteers and will mentor, support, and supervise these individuals both prior to and during the Olympic and Paralympic Games. In addition, the Manager will assist in the development and application of all GFS plans, policies, procedures, and operations pertaining to the workforce. Finally, the Manager will work closely and collaboratively with all members of the venue teams to ensure the highest level of service for the client group, including IOC members, Dignitaries, International Federation Presidents and Secretaries General, National Olympic Committee leadership, and other key members of the Olympic Family. Key Responsibilities Lead the recruitment, selection, on-boarding, and training of all Games Family Services (GFS) staff and volunteers across multiple functional workstreams, ensuring alignment with service standards and workforce targets. Serve as the primary GFS representative for interview processes, overseeing job descriptions, candidate evaluation, and selection to ensure a high-caliber, service-oriented workforce. Design and deliver comprehensive training programs for GFS staff and volunteers, ensuring readiness to support Olympic and Paralympic client groups. Collaborate closely with Workforce, People Management, and Event Services teams to align staffing plans, training delivery, and operational requirements. Develop, implement, and continuously refine GFS workforce policies, procedures, and operational plans at competition venues. Provide leadership and day-to-day support to GFS staff and volunteers, fostering engagement, accountability, and a high-performance team environment. Partner with GFS leadership to ensure all staff and volunteers receive consistent guidance, communication, and support across venues and workstreams. Oversee workforce scheduling and deployment during Games time, ensuring optimal coverage, responsiveness to operational needs, and effective issue resolution. Technical Skills Advanced Smartsheet skills for workforce scheduling, staffing, training, reporting, and dashboards. Advanced Microsoft PowerPoint for executive presentations, training materials, and workforce reporting. Advanced Microsoft Excel (pivot tables, forecasting, budgeting, tracking, and reporting). Strong Microsoft Word skills for policies, procedures, reports, and operational documents. Experience with Microsoft Planner, Loop, and OneNote for workforce planning, training, and task management is a plus. Experience tracking staff/volunteer schedules, training, certifications, and wo…