Manager Front Office

**Launch your hospitality career at Hilton Club The Quin New York, where culture, theater, and opportunity come together in the heart of Manhattan. Located just two blocks from Central Park and steps from Carnegie Hall, our property offers an exceptional setting for both guests and team members. With 208 beautifully appointed rooms, The Quin provides an inspiring environment for those looking to grow within the hospitality industry. We invite you to become part of our service‑driven team, where we work each day to help our owners, members, and guests create unforgettable vacation memories. As part of Hilton Grand Vacations, you’ll also have the opportunity to develop your skills, advance your career, and thrive within a supportive and dynamic workplace.** **Pay: $74,500 annually** **Why do team members like working for us:** - **Competitive hourly base pay and positive team environment** - **Daily Pay\* – get your earned pay any time before payday** - **Discounted hotel rates worldwide** - **401(k) program with company match** - **Employee stock purchase program** - **Generous Paid Time Off Program and Paid Sick Time** - **Recognition Programs and Rewards** - **Tuition reimbursement** - **Numerous learning and career advancement opportunities** - **And more!** ### Responsibilities **The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and always maintain this behavior towards our guests and team members.** **Additional Responsibilities:** - **Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations.** - **Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenue while maintaining high levels of guest’s expectations.** - **Monitors guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.** - **Maintains and performs department training program and onboarding schedule for new team members. Maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members. Coordinates the development of performance plans for team members to ensure their continued growth and success within the department.** - **Maintain relationships, contracts, compliance, and interfaces issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly.** - **Communicates effectively in English in writing as well as verbally. Second language skills not required but a plus** - **Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services, or General Manager** - **Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind. Participating in guest room inspections** - **Performs other related activities as requested** **We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.** **We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview p…